Senior Associate - Workforce Engagement Operations

Location Designation: Hybrid - 3 days per week
Department: Corporate Responsibility Reports to: CVP, Finance and Operations (in partnership with Workforce & Strategic Engagement)
Position Overview
The Corporate Responsibility Department at New York Life is seeking a detail-oriented and highly organized Manager, Operations - Workforce Engagement Programs to support the operational and administrative execution of several key workforce engagement initiatives, including the Matching Gifts and Volunteers for Good programs, Community Impact Grants (CIG) program, Grief-Sensitive Schools Initiative and the annual Giving Campaign. This role will also serve as the primary administrator for the CSRconnect and GrantsConnect platforms, ensuring accurate data management, smooth process execution, and system alignment across programs.
The ideal candidate is a process-driven professional who thrives in a collaborative, high-volume environment and brings strong project coordination, platform oversight, and process-oriented support for the department's workforce engagement strategy.
What You'll Do:
Program Operations Support

• Administer the Matching Gifts Program and support program compliance, eligibility tracking, and user inquiries
• Support the Volunteers for Good Program Manager in national volunteer engagement, including coordinator tracking, user inquiries, and campaign support
• Co-lead execution of the annual Giving Campaign, including campaign planning and training, logistics, incentives, SharePoint updates, and wrap-up
• Support operational execution of the Community Impact Grants (CIG) program and Grief-Sensitive Schools Initiative (GSSI)
• Serve as backup for grant payment processing, vendor onboarding, and coordination with internal Finance/AP
• Respond to customer service inquiries from employees and agents for all programs
• System Support - CSRconnect and GrantsConnect
• Serve as platform administrator for CSRconnect and GrantsConnect
• Manage platform configurations, build/edit grant applications, troubleshoot issues and oversee platform functionality for all programs
• Ensure data integrity across systems and coordinate monthly, quarterly, and annual reporting
• Program Analysis and Reporting
• Conduct program use and benchmarking analyses for workforce engagement managers as needed, and provide reporting on a monthly, quarterly, annual and as needed basis for all workforce engagement programs.
• Deliver quarterly and year-end reports, executive updates, and campaign wrap-ups

What You'll Bring:

• 3-5 years of experience in program administration, operations, or corporate social responsibility
• Strong project coordination, logistical management and analytical skills
• Experience managing multi-step processes across stakeholders and systems
• Familiarity with engagement or philanthropy platforms (e.g., Blackbaud, YourCause, GrantsConnect)
• Excellent organizational and communication skills
• Ability to work independently and meet deadlines across peak program cycles
• High attention to detail and process orientation
• Collaborative mindset with a passion for community impact and employee engagement
• Bachelor's degree preferred

Pay Transparency
Salary Range: $81,000-$115,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94377
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