Customer Operations, Central Operations Manager

We are seeking a driven and collaborative Central Operations Manager to join the newly established Customer (CCO) organization (Customer Success, Professional Services, CX, Tech & AI). This is a unique opportunity to be a founding member of the operations team, shaping and scaling post-sale go-to-market motions that drive customer value, revenue expansion, and long-term retention.

This is a highly cross-functional role for someone who thrives at the intersection of strategy, execution, and GTM enablement. You will bring structure to ambiguity, own critical operational frameworks, and partner closely with CS, Sales, Services, and CX leaders to scale end-to-end customer and commercial motions from onboarding through renewal and expansion.

• Bachelor’s degree in Business, Operations, Analytics, or a related field.
• 3+ years of experience in Customer Success Operations, Revenue Operations, GTM Operations, or Central Operations, ideally within a SaaS or technology company.
• Strong understanding of post-sale and commercial GTM motions, including customer segmentation, service models, onboarding, adoption, renewals, expansions, and services attach.
• Hands-on experience with planning and operational motions such as capacity modeling, account rebalancing, coverage design, and service packaging.
• Excellent collaboration and communication skills, with the ability to influence across CS, Sales, Services, CX, and leadership teams.
• Strong ownership mindset with proven project management and execution capabilities in cross-functional environments.
• Advanced analytical and reporting skills, with experience applying data hygiene, intelligence, and governance best practices to GTM decision-making.
• Familiarity with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, or similar).

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills 
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified 
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Please note that this is a hybrid position of 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

For New York City-based hires only: Compensation Range: $132K - $164K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.