Lead requirements gathering, process mapping, and impact analysis for Deposit Operations projects. Define acceptance criteria, design and execute testing/UAT, analyze operational/client data, build reports and dashboards, and drive process improvements and automation in collaboration with Compliance, Risk, Technology, and Operations stakeholders.
Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Gather, analyze, and document business, functional, and data requirements to support Deposit Operations projects and initiatives.
- Map and optimize current- and future-state processes, workflows, and data flows to drive business transformation and operational efficiency.
- Assess business, operational, regulatory, and technology impacts, identifying risks, dependencies, and improvement opportunities.
- Collaborate with Operations, Compliance, Risk, Technology, and other stakeholders to define requirements, acceptance criteria, and implementation plans.
- Develop and execute testing strategies, test cases, and UAT activities to ensure solutions meet business and operational objectives.
- Analyze operational and client data to identify trends, control gaps, bottlenecks, and opportunities for process improvement and automation.
- Design and maintain reporting, dashboards, and performance metrics that enable data-driven decision-making and operational oversight.
- Lead and support process improvement, project execution, and strategic initiatives through workflow analysis, root-cause identification, stakeholder communication, and continuous improvement recommendations.
Required Skills:
- High degree of proficiency with Microsoft Office Suite with emphasis on PowerPoint, Excel, and CoPilot.
- Strong analytic, writing and presentation skills, including ability to summarize complex business problems and detailed analysis with clarity and brevity.
- Highly motivated individual who can work independently as well as collaboratively, making non-routine decisions and solving complex problems.
- Ability to proactively identify efficiencies in process which promote a continuous improvement culture. Strong intellectual curiosity and problem solving and/or analytical skills.
- Ability to work on multiple projects under compressed timeline.
- Experience in cross-functional project management.
Required Experience:
- Bachelor's degree in Economics, Finance, Information Systems, Data Analytics, or related field.
- Minimum of 5 years of banking or financial services experience and a minimum of 5 years of experience in a Business Analyst, Process Analyst, Operations Analyst, or related analytical role.
Preferred Experience:
- Master of Business Administration or Masters' Degree
- Experience supporting Deposit Operations, KYC, AML, Onboarding, or Banking Operations functions.
- Experience working on large-scale business transformation, regulatory, or technology implementation projects.
- Experience with SQL, Power BI, Tableau, Alteryx, or other reporting and analytics tools.
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