Senior Business Analyst

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Location(s): Alpharetta and New York

Position Title: Senior Business Analyst (Multi-national)

Position Summary:

We are seeking a highly skilled Senior Business Analyst to join our global claim operations team. In this key role, you will use your insurance industry expertise, analytical skills, and cross-cultural communication capabilities to optimize workflows, drive process enhancements, ensure compliance, and support complex claims and reinsurance initiatives across international markets.

Key Responsibilities:

• Develop and document global multinational claims requirements, including new systems functionality, system enhancements, and workflows for all international regions.

• Define and enhance existing operations workflows and cross-departmental engagements for both short and long-term processes.

• Manage the reconciliation of monthly data for multinational claims, ensuring data accuracy, updates, and maintenance requirements are reviewed thoroughly.

• Conduct detailed root cause analysis related to audit deficiencies, metrics, KPIs, and SLA results; develop and recommend corrective actions.

• Coordinate with Global Solutions Management, Multinational teams, Reinsurance, Home Office, regional Operations, and IT to execute and support Reinsurance System integrations.

• Record and maintain claims data within the claims management system, ensuring up-to-date and compliant records.

• Collaborate with Reinsurance Accounting to facilitate the issuance and reconciliation of multinational claims payments.

• Analyze and monitor operational performance across multiple countries/regions, identifying areas for continuous improvement.

• Produce and present actionable insights through data visualization, dashboards, and detailed reports for senior management.

• Guide and mentor operations team members on process improvement and industry best practices.

• Stay abreast of industry trends, regulatory changes, and emerging technologies affecting multinational insurance programs.

Skills and Competencies:

• System and process-oriented thinker; effective problem solver who can manage multiple, complex initiatives and balance strategic projects with hands-on execution.

• High attention to detail, with proven ability to handle competing priorities simultaneously.

• Strong proficiency in Microsoft Excel, advanced data analysis, and business intelligence tools (e.g., Tableau, Power BI).

• In-depth knowledge of insurance operations, underwriting, and reinsurance processing.

• Exceptional communication, presentation, and stakeholder management skills.

• Bachelor’s degree in Business, Operations, Finance, or related field (Master’s preferred).

• 5+ years’ experience in operations analysis within the insurance or financial services industry, ideally with multinational exposure.

• Ability to work independently and collaboratively in a fast-paced, multicultural environment.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.