Senior Case Manager

JOB DESCRIPTION

JOB TITLE:       SENIOR CASE MANAGER 

DIVISION:         SERVICES             

FLSA:                NON-EXEMPT                    

REPORTS TO:  SHELTER DIRECTOR

LOCATION:       QUEENS, NY

SUMMARY:  

The Case Manager Supervisor/Senior Case Manager will provide day-to-day supervision to the case management team in a men’s homeless shelter.  He/She will need to work collaboratively with other on-site departments to develop effective problem-solving methods and align strategies. 

DUTIES & RESPONSIBILITIES:

• Manages intake and develops a comprehensive assessment for all new participants.
• Develops systems to guarantee the quality and efficiency of casework services.
• Ensures that staff appropriately identify clients' needs, provide appropriate referrals, and ensure case managers follow up with resources to promote the program participant’s achievement of the service plan goals.
• Ensures assessments, service plans, and client interactions are appropriately documented.
• Reviews all required case management documentation and any data collection tool in use.
• Responsible for the supervision of service staff.  
• Ensures clear, concise, and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.
• Responsible for building collaboration with community service providers. 
• Maintains all required documentation/reports and submits all promptly. 
• Provides crisis intervention and stabilization as needed.  
• Identifies program needs and makes recommendations. 
• Performs related tasks as assigned. 

 EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS:

Proof of Education required. Bachelor's Degree Preferred.  Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred.  Advanced knowledge of MS Word, Excel, and database management skills. Experience with CARES and DHS protocols.

 AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education, and assistance.  Westhab complies with all applicable OSHA standards, rule,s and regulations in addition to keeping our workplaces free of serious recognized hazards.