Senior Client Success Manager – Programmatic (Political & Advocacy)

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE
The Senior Client Success Manager – Programmatic (Political & Advocacy) is at the forefront of Zeta’s strategic political and advocacy partnerships. This role sits on our high-profile Political/Advocacy team, managing large-scale digital advertising programs for a diverse set of political campaigns, causes, and advocacy groups. Candidates must be comfortable working with organizations across the political spectrum (“both sides of the aisle”) and navigating the unique demands of election-season media.

In this fast-paced environment, you will oversee a high volume of campaigns, ensuring performance goals are met while driving account growth. The role requires exceptional organization, adaptability, and the ability to thrive under tight deadlines — including late nights and weekend work during peak political season. Ideally, you will be located in New York City, NY and work hybrid out of our NYC office. 

Responsibilities:

• Rapidly acquire a thorough understanding of Zeta’s offerings, reporting analysis, competitive advantages, resources, and processes — and articulate them persuasively to political, advocacy, and agency partners.
• Manage a high volume of concurrent campaigns, ensuring flawless execution and optimization under aggressive timelines.
• Grow existing political and advocacy accounts, targeting top digital ad spenders to drive incremental and renewal opportunities.
• Coordinate campaign execution from start to finish: creative build-outs, asset setup, timelines, audience targeting, and campaign documentation.
• Prepare and deliver post-campaign analysis reports tailored to political and advocacy KPIs.
• Serve as the primary point of contact for all campaign requests, including creative changes, pacing/performance reports, recommendations, and strategic planning.
• Lead weekly client status meetings; develop clear, client-facing deliverable trackers.
• Liaise with internal teams and maintain precise documentation of deliverables.
• Monitor internal and third-party reporting for pacing, performance, and discrepancy purposes.
• Work closely with internal teams to provide feedback, optimization strategies, and performance insights in real time.
• Advise clients on new campaign strategies to maximize performance within the political and advocacy landscape.
• Partner with the Zeta Analytics team to produce actionable post-campaign insights.
• Maintain strong relationships with political and advocacy advertisers to ensure long-term success.

Desired Skills and Experience:

• 3+ years’ experience in programmatic advertising in Account Management, Client Success, or Media Planning — political/advocacy experience required
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
• Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
• Comfort working across the political spectrum with impartial professionalism.
• Proven track record managing large volumes of campaigns in a fast-paced, high-pressure environment.
• Willingness and availability to work late nights and weekends during election season.
• Comprehensive experience with MS Office, particularly Excel and PowerPoint.
• Strong organizational skills and ability to prioritize multiple, concurrent projects without sacrificing attention to detail.
• Exceptional analytical skills, with advanced Excel proficiency.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
• Self-starter with strong work ethic, able to work independently while being receptive to guidance.
• Passion for political and advocacy work and a thorough understanding of the programmatic advertising industry.
• Ability to travel as needed.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $75,000 to $95,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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