Senior Cloud Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Overview / The Mission

We are currently unified on Grafana as our target platform and are in the midst of a strategic, high-impact migration away from New Relic and Elastic. As the Observability Lead, you will spearhead this modernization—decommissioning legacy telemetry footprints, unifying disparate data models, and establishing Grafana as our singular, enterprise-wide pane of glass. You will participate in the design, implementation, and maintenance of cloud-based infrastructure, ensuring our architecture is scalable, secure, and resilient.Key Responsibilities

Observability Migration & Modernization

• Lead the Modernization Wave: Architect and execute a seamless migration strategy to transition legacy APM, distributed tracing, and log management workloads off New Relic and Elastic onto a modern Grafana (LGTM) and OpenTelemetry architecture.

• Consolidate & Standardize Data Models: Translate legacy NRQL/Lucene querying paradigms and proprietary formats into scalable PromQL, LogQL, and TraceQL structures, ensuring no loss of historical operational context during the cutover.

• Optimize Telemetry Architecture: Audit existing data pipelines to reduce redundancy, manage label cardinality, and implement aggressive data-filtering strategies that maximize Grafana Mimir/Loki efficiency while driving down total cost of ownership.

• Establish Operational Excellence: Build and refine the right metrics for observability; foster a culture of operational excellence where telemetry data drives product and service success.

Cloud Leadership & Engineering

• Strategic Architecture: Define future-state cloud platform strategies. Architect and design for resiliency, fault tolerance, and self-healing.

• Governance & Standardization: Enforce cloud security policies, schema protocols, and best practices. Establish engineering standards that enhance efficiency and maintainability across multiple products.

• Influencing the Roadmap: Influence engineering roadmaps (e.g., tech debt, NFRs) and proactively identify technical gaps, risks, and mitigations. Participate in leadership meetings to align technical outcomes with business value.

• Coaching & Mentorship: Provide mentorship and guidance to junior through senior-level engineers. Take a hands-on approach to skill development, fostering growth in cloud engineering domains.

• Cross-Functional Collaboration: Act as a go-to resource for complex technical challenges. Collaborate inclusively across teams, harmonizing differing opinions and steering discussions toward productive outcomes.

Required Qualifications:

• 5 years of Demonstrated expertise on managing all aspects of a Grafana Cloud installation.

• 2 years of experience managing Infrastructure as Code (IaC) or related development experience.

• Experience as a technical leader.

Preferred Qualifications:

• Proven Migration Experience: Technical leadership in at least one large-scale migration away from proprietary APM platforms (specifically New Relic or Datadog) or heavy log-analytics platforms (Elasticsearch/ELK) into a unified open-source or Grafana-centric stack.

• Deep Query Language Fluency: Expert-level mastery of PromQL, LogQL, and TraceQL, with a strong foundational understanding of how to map them from legacy languages like NRQL or Lucene syntax.

• Strategic Influence: Ability to build a coalition of support across the organization. You are a respected thinker who can frame technical decisions (rationales, benefits, risks) in business terms to stakeholders.

• Communication: Effective at sharing information across audiences (from direct leaders to engineering communities). Skilled at tailoring information and key points to different levels of technical and non-technical stakeholders.

• Execution: Adept at planning, delivering, and supporting complex projects. Maintains composure in stressful or unexpected situations and can pivot action plans without affecting the broader process.

• Growth Mindset: Committed to developing yourself and others. Proactively focuses on professional development to accomplish new tasks and team goals.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.