Senior Consultant, Business Solution Design & Optimization

Description and Requirements
The Team You Will Join
Join MetLife's Retirement & Income Solutions team and help shape the future of financial security for millions. As the trusted market leader in institutional retirement, you'll contribute to delivering $5.5 billion in annual benefits payments to almost one million retirees and beneficiaries. Here, you'll work with annuities, risk solutions, and stable value products that help companies reduce risk and maintain financial strength while empowering individuals to retire with confidence. Join us to help solve today's most complex retirement challenges and make a lasting impact on our customers' lives.
The Opportunity
The Senior Consultant, Business Solution Design & Optimization will help evaluate, redesign, and implement business processes and solutions that improve customer, employee, and business outcomes. Working across multidisciplinary teams, this role will identify opportunities to simplify operations, enhance service and digital experiences, and shape scalable business solutions.
The individual will apply an experimentation-based approach to validate ideas, quantify value, and implement proven improvements. Initiatives will vary in scope and complexity and may include process redesign, automation, operating model enhancements, cost optimization, customer experience improvements, and emerging technology enablement.
This role contributes to driving transformational change across Retirement & Income Solutions (RIS) and contributing to strategic initiatives that strengthen business performance, improve operational effectiveness, and support both revenue growth and expense management.
Success in this role requires intellectual curiosity, a continuous improvement mindset, and comfort navigating ambiguity. The ideal candidate can translate business objectives into practical solutions, exceptional customer experiences, and efficient operational processes. Strong collaboration and influence skills are essential, as the role partners closely with stakeholders across business, operations, service, technology, finance, legal, risk, compliance, and other functions to deliver measurable results.
Key Responsibilities

• Build deep expertise in RIS products, customers, and operations to identify improvement opportunities and lead initiatives that enhance processes, performance metrics, and business outcomes.
• Drive end-to-end execution of strategic initiatives, including problem definition, hypothesis development, data analysis, insight generation, and stakeholder alignment to validate opportunities and inform decision making.
• Assess and shape future-state business solutions, operating models, and customer experiences through service blueprinting, journey mapping, systems analysis, cost and value assessments, roadmap development, and strategic tradeoff analysis.
• Manage projects, deliverables, dependencies, and risks while developing strong cross-functional partnerships across operations, technology, finance, legal, risk, and compliance to drive successful implementation.
• Champion a customer-centric approach to process, product, and solution design, measuring and communicating initiative outcomes - including customer, operational, and financial impacts - to support continuous improvement and informed prioritization.

Required Qualifications

• Undergraduate degree required with 4+ years of experience across multiple disciplines (design, business, social science, etc.).
• Strong stakeholder management skills and ability to navigate gaining buy-in from cross-functional teams, such as business, technology, and operations.
• Experience developing process maps of various types (value chain mapping, journey maps, service blueprints, etc.) that are tangible and grounded in driving business outcomes
• Ability to work independently and collaboratively to scope, define, and execute initiatives while balancing multiple projects and priorities of varying complexity.
• Strong critical thinking and problem-solving skills with the ability to complete discovery activities, formulate and validate hypotheses, identify opportunities and pain points from insights, and confidently articulate recommendations to stakeholders.
• Strategic mindset with a focus on driving value while balancing costs and risks, and the ability to deconstruct complex problems into specific action plans grounded in first principles, paired with genuine curiosity and a desire to continuously learn and grow.

Preferred Qualifications

• Prior experience with annuities and life insurance businesses, management consulting, or design research and strategy.

• Experience using AI tools (Co-Pilot & Claude) to re-imagine processes and automate work.

• Familiarity with agile project management / agile approaches to work

• Experience analyzing and synthesizing large amounts of data (strong skills in Excel, Alteryx, or similar platform preferred).

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $107,300 to $142,900 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
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