Simplex 3D is seeking a Senior Customer Sales Support Manager to help assist the company accelerate their growth in New York and throughout the United States.  

Company Profile: 

• Simplex 3D is a technology company providing professionals in the real estate ecosystem with a web-based, highest-resolution 3D GIS workplace, to plan, analyze, and manage their real estate projects and assets. Simplex 3D solutions are based on a unique multi-layered combination of the company’s patented aerial photography technology, 3D modeling, AI algorithms, and a SaaS-based planning and management platform. The company’s tools enable photorealistic visualization of current and planned surroundings and allow users to upload and manage data layers, explore planning alternatives, and make better-informed decisions. 

Role Overview: 

• Specialize in demonstrating Simplex 3D solutions to customers 

• Develop a deep understanding of the platform, its tools, functionalities, use cases, and data layers and how they can be leveraged for each type of stakeholder  

• Help develop best-in-class customer, technical, and sales support functions in the US  

• Deliver both individualized and group-based training at clients' request 

• Utilize your technical, business, and industry knowledge to support new customers and existing users  

• Develop best practices for implementing Simplex 3D’s system in a client’s day-to-day operations, and help increase user adoption and functionality 

• Compile customer feedback and other applicable data to uncover actionable insights 

• Track and optimize customer retention metrics 

• Understand individual client use cases, objectives, and KPIs  

Responsibilities: 

• In this role, you will be the technical product expert working in close partnership with our cross-border team which consists of our Sales, GIS data, and Product Management teams, as well as strategic partners to bring new products and growth strategies to the market   

• Work in conjunction with the sales team as a key technical advisor and advocate for Simplex 3D’s platform, while continuously improving the conversion rate from qualified opportunities to successful wins 

• Deliver customized software demos and sales presentations to existing customers and pre-qualified prospects via web-based delivery or on-site meetings 

• Support discovery sessions and identify pain points within the Simplex platform 

• Conduct user workshops and webinars to provide a hands-on experience of the Simplex tools 

• Work with the Simplex team to identify gaps in the platform’s data layers 

• Identify and communicate product capabilities, limitations, and implementation requirements Describe technical tradeoffs and implementation alternatives while balancing revenue opportunities   

Qualifications: 

• Minimum of 3-5+ years of relevant GIS experience in a support or training capacity 

• Deep understanding of the real estate industry and/or other related fields such as architecture and design. New York City real estate experience preferred.   

• Experience with GIS or architectural geographical information systems, such as ArcGIS, QGIS, AutoCAD, Revit, and Excel. 

• Strong project management skills with the ability to deliver complex projects on time 

• Excellent written communication, storytelling, and collaboration skills 

• Ability to consult and engage with senior-level leadership 

• Ability to collaborate with cross-functional teams 

• Out-of-the-box thinker with a problem-solving/consultative approach 

• Can work well in both a structured and unstructured environment