Senior Director - Operations, Enterprise Accounts

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Responsibilities:

• Client Relations:

  • Ensure monthly report compilation and review for multiple clients; including billing accurate billing submittal and invoice processing

  • Monthly meeting/touch points with clients

  • Quarterly social event with clients (as applicable)

  • Scheduling and preparing of multiple strategic business reviews

  • Preparation, presentation, and review of Annual Reports

• Scheduled/Unscheduled travel site-to-site in defined geographic region to monitor account performance

• Execute account strategies in accordance with overall strategy and business plans

• Coordinate and create consistency in service level expectations for the account while also satisfying the local needs of each location

• Proactively provide solutions to the client contact

• Develop positive relationships with account key contacts in each local office as well as with the national contacts regardless of base location

• Flexibility in schedule to accommodate sales and operational needs

• Attention to detail

• Excellent organizational skills

• Proven ability to understand, translate and negotiate complex service agreements

• Strong initiative required; ability to work independently with minimal direct supervision

Qualifications:

• Bachelor’s degree preferred

• Experience managing multi-site and mutli-client operations with revenues in excess of $30M.

• Minimum 8-10 years’ experience in business process outsourcing industry with AmLaw 200 firms as primary client base

• Minimum 8-10 years’ management experience with heavy profit and loss responsibility

• Minimum of 5 years’ professional level work experience in a production environment and/or a client-service oriented field

• Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint

• Proven industry knowledge of back office support functions (Copy, Mail, Records, Hospitality, Inventory Control, Fleet Management, Reception, package logistics and facilities)

The Compensation range for this role is 149,998 to 199,997 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.