Director, Marketing Operations

Owns the strategy and execution of Marketing Operations across data, systems, and process so marketing spend turns into measurable pipeline and revenue. This leader runs the operating rhythm that connects performance marketing, owned media, automation, and analytics, while partnering with Sales, RevOps, Legal, and Technology to maintain one shared truth from click to contract.

• Leads Marketing Operations and manages a team of 4 plus agency and vendor partners
• Owns the MarTech operating model: governance, roadmap, vendor management, integration requirements, and platform performance
• Reports into Performance Marketing and partners closely with RevOps, Sales, Legal, Ad Operations and Technology Services across shared systems and outcomes
• Direct accountability for marketing measurement, lead lifecycle operations (scoring, routing, enrichment), and reliability of the marketing data pipeline
• Supports Sales productivity through better lead quality, faster routing, and clean marketing-to-CRM handoff

1) Marketing Operations Strategy and Operating Rhythm

• Set a multi-year roadmap that translates GTM goals into a sequenced plan across people, process, data, and platforms
• Run weekly and monthly operating cadence: KPI reviews, campaign intake and prioritization, project status, and quarterly business reviews with Marketing and Sales leadership
• Define and maintain standards for campaign build, tracking, tagging, documentation, and change management

2) Full-Funnel Measurement and Analytics

• Deliver reporting that connects spend and engagement to pipeline stages and closed-won revenue, with visibility by channel, market, segment, and initiative
• Automate dashboards and scorecards to reduce manual reporting and increase decision speed
• Maintain attribution and measurement framework, including offline conversion feedback loops to paid media platforms

3) MarTech Architecture, Integration, and Governance

• Own the day-to-day health and evolution of the marketing stack (MAP, CMS, CDP, analytics, enrichment, web conversion tooling)
• Own integration requirements and data contracts between marketing platforms and CRM (Salesforce as the system of record)
• Lead major platform evaluations, RFPs, migrations, and cutovers across the MarTech stack.
• Establish data governance for identity resolution, de-duplication, consent/preference management, and ongoing data quality monitoring

4) Lead Lifecycle Operations (MQL-to-SQL Velocity)

• Design and continuously improve lead scoring models that combine firmographic fit, intent signals, and engagement data
• Own lead routing logic, SLAs, and exception handling with RevOps; ensure every routed lead is actionable
• Implement enrichment and validation workflows that improve lead match rates and reduce time wasted on low-quality demand

5) Demand Generation Operations (Paid + Organic)

• Provide operational leadership for paid search and paid social: conversion tracking, audiences, landing page alignment, and measurement of ROAS and lead quality
• Enable advanced bidding and optimization by sending qualified outcomes back to ad platforms (offline conversions and value-based signals)
• Own SEO and Generative Engine Optimization (GEO) operations: structured content, technical hygiene, and measurement of referral traffic and qualified pipeline from AI-driven discovery

6) Owned Media and Digital Experiences

• Modernize OUTFRONT.com publishing operations and conversion performance: landing pages, forms, CRO testing, personalization, and content governance
• Partner on internal and customer-facing digital experiences that require MOps inputs (intranet governance, customer portal measurement, self-serve experience support)

7) Budget, Vendor, and Resource Management

• Own MarTech and performance marketing operations budgets: planning, forecasting, spend governance, and ROI accountability
• Manage vendor selection, contracts, onboarding, and performance scorecards for agencies and software partners
• Build business cases that translate platform investments into measurable operational or revenue impact

8) Team Leadership and Capability Building

• Hire, coach, and develop a high-performing team with clear roles, priorities, and growth paths
• Create training, playbooks, and documentation so Marketing and Sales teams adopt new processes quickly and consistently
• Promote an AI-first automation mindset while maintaining rigorous QA and compliance

• Web & Event Lead Revenue achievement along with annual goals
• ROAS performance
• Lead quality improvement from paid channels (+10% target)
• Subscriber growth for email/newsletter (+15% target)
• Operational reliability: fewer routing failures, higher tracking completeness, measurable reduction in manual reporting
• Platform modernization delivery: major initiatives executed on time (CMS & CDP transition across new website, MAP integration across Salesforce & advanced reporting automation)

• Build key relationships and shared operating norms across Marketing, Sales, RevOps, Legal, Ad Operations, and IT
• Audit funnel measurement and lead lifecycle; fix the highest-impact breaks in scoring, routing, enrichment, and attribution
• Refresh the multi-year MarTech and measurement roadmap, including an executable plan for platform modernization and MAP transition
• Stand up automated reporting that provides weekly visibility into web lead revenue, lead quality, and channel ROI
• Deliver 2-3 prioritized CRO improvements on OUTFRONT.com (forms, landing pages, offers) and quantify impact

• 8+ years across marketing operations, marketing technology, digital demand generation, or analytics in an enterprise environment
• Hands-on ownership of Marketing Automation platforms, with deep understanding of CRM integration:
  • Marketing Automation: HubSpot → Salesforce Marketing Cloud (SFMC) as primary required platform. Marketo/Pardot as secondary platform.
  • CMS (headless CMS experience)
  • CRM (Salesforce)
  • Customer Data Platforms (Segment, Lytics, or similar)
  • Analytics and BI platforms (Google Analytics, Snowflake, Looker, Sigma, or similar)
• Proven measurement frameworks connecting marketing activity to pipeline and revenue
• Experience designing lead scoring, routing, and enrichment workflows that improve speed and quality
• Vendor and budget ownership ($1M+); comfort partnering with procurement and running RFPs along with managing ongoing performance
• People leadership experience: hiring, coaching, prioritization across a portfolio of initiatives
• Strong oral and written communication skills with ability to present to executive leadership

• Experience in media, advertising, or B2B services industries
• Familiarity with paid media operations (Google Ads, LinkedIn, Meta advertising platforms)
• Experience with AI-powered marketing tools, automation, and Generative Engine Optimization
• Background in CMS migrations and platform consolidations (headless CMS experience a plus)
• Experience with data warehouse integrations and ETL processes
• Offline conversion implementation and value-based bidding optimization

For New York and New Jersey, the salary range for this role is $150,000-$190,000 per year.  Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position.  Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the appropriate Transparency Laws.

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.