SENIOR EPIC APPLICATIONS INFORMATICIST

About Us:

Callen-Lorde is a nationally recognized leader in community-based healthcare. Since the days of Stonewall, we have provided excellent, comprehensive care—free of judgment and regardless of ability to pay. We are committed to fostering an environment where all individuals receive equal dignity and respect in healthcare services.

Beyond patient care, Callen-Lorde engages in research, advocacy, and education to advance equitable access to healthcare for all communities.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Callen-Lorde is seeking an Applications Informaticist (AI) to support and optimize our clinical and operational technology systems, including Epic EHR and other key platforms. This role is essential in ensuring our systems are efficient, integrated into workflows, and aligned with our mission to provide high-quality, inclusive healthcare.

The AI partners across departments to analyze workflows, improve system performance, and enhance the end-user experience. This is a highly collaborative role that works closely with internal teams, vendors, and leadership to drive continuous improvement.

As a Senior Epic Applications Informaticist at Callen-Lorde, you key responsibilities will include:

• Analyze workflows and business processes to identify inefficiencies and recommend system-based solutions
• Serve as a liaison between end-users, Technology teams, and vendors to support application performance and enhancements
• Provide technical support for Epic and other clinical, operational, and administrative systems, including troubleshooting and issue resolution
• Configure, maintain, and optimize applications to ensure alignment with clinical and operational workflows
• Monitor system performance, data integrity, and compliance with HIPAA and organizational standards
• Support system upgrades, implementations, and continuous improvement initiatives
• Develop reports, dashboards, and insights to inform decision-making and performance tracking
• Train end-users and create clear documentation to support system adoption and best practices
• Collaborate cross-functionally to prioritize system enhancements and improve user experience

Work Schedule:

Callen-Lorde is open Monday through Friday. This is a full-time position

Benefits: 

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

• Bachelor’s Degree
• 5+ years of experience within a hospital or clinic IT and/or HIT setting. 
• Deep understanding of clinical, operations, and revenue cycle workflows and optimization. 
• 5+ years of experience working with Epic or similar health record. 
• Revenue cycle experience preferred. 
• Epic Ambulatory credentialing or certification. 
• Proven ability to map business processes and workflows, conducting gap analysis and documenting requirements, ensuring requirements are developed and tested.
• Proven ability to design and lead complex data management and analysis projects, working with professionals with a variety of skills and backgrounds. 
• Experience with SQL, Crystal Reports, and Tableau preferred. 
• Strong customer service and communication skills; ability to explain technical concepts to diverse users and develop effective working relationships.
• Proficiency with healthcare and enterprise applications, EHR systems, and supporting databases. 
• Analytical thinking and attention to detail, with the ability to identify system trends and areas for improvement. 
• Experience working collaboratively with clinical, operational, and IT teams. 
• Strong computer skills, including familiarity with database systems and MS Project, MS Suite, as well as knowledge and experience working with electronic medical records systems preferred 
• Excellent written and verbal communication skills to effectively communicate technical information to both technical and non-technical audiences. 
• Ability to build rapport and work effectively with diverse teams. 

Desired Characteristics  

• Experience in healthcare technology training or working in a Federally Qualified Health Center (FQHC) setting. 
• Medical, dental, and/or behavioral health background. 
• Experience with other HIT systems, such as Artera, Azara, Healthix, Abridge, Ritefax, XVWeb. 
• Experience with project management tools, such as Asana. 
• Commitment to the mission of Callen-Lorde.