Senior Manager Experience & Engagement

Job Description:

The Senior Manager, Team Member Experience & Engagement leads efforts to create a more connected, engaging, and meaningful experience across the team member lifecycle. As part of the Engagement & Community team, this role translates team member feedback and business needs into practical improvements, working across HR and business teams to align priorities, connect experiences, and strengthen engagement, connection, community, belonging, and retention.

The role owns the Early Careers programmatic experience and serves as a steward of the broader team member experience across Ryan. In partnership with HR functions and business leaders, the role will initially focus on helping shape and improve the Ryan onboarding experience while leading the design and delivery of an Early Careers experience that builds connection, community, development, and engagement. The role connects insights and priorities across functions so key lifecycle moments feel aligned and intentional.

• Help shape the Team Member Experience strategy, priorities, and multiyear roadmap. 

• Lead the enterprise view of the team member experience by identifying themes, gaps, and opportunities across key lifecycle moments. 

• Own the strategy, design, delivery, and continuous improvement of the Early Careers programmatic experience. 

• Define and champion shared principles that create consistent and connected team member experiences. 

• Lead journey mapping to identify needs, pain points, gaps, handoffs, and moments that matter. 

• Turn insights into priorities, recommendations, and coordinated improvement plans. 

• Partner across HR and the business to help create a connected onboarding experience. 

• Improve cross-functional coordination, communication, and shared ways of working. 

• Use surveys, interviews, focus groups, program data, and workforce trends to find root causes and guide decisions. 

• Define and track measures that evaluate team member experience, engagement, participation, and program impact. 

• Provide leaders with clear updates, recommendations, risks, and decisions. 

• Build internal skills in journey mapping, experience design, listening, measurement, and continuous improvement. 
• You will provide leadership to one or more direct reports.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field and 5+ years of progressive HR experience; or an Associate degree in a related field and 7+ years of progressive HR experience.
• Experience leading enterprise-wide programs focused on early career development, onboarding, engagement, and/or retention.
• Demonstrated success managing complex HR initiatives across multiple stakeholders.
• Strong understanding of the employee lifecycle and experience management.
• Proven track record of increasing responsibility and impact within Human Resources.
• Equivalent military experience may be considered toward the required years of experience.

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The base pay range is $93,000-$125,000/Annually. The salary may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Eligibility:

Position requires verification of employment to work in the U.S.

Benefits:

• Competitive Salary
• Medical, Dental and Vision Benefits
• Retirement and Savings Benefits
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• Educational Assistance
• Paid Time Off (PTO)
• Employee Assistance and Wellness Programs
• Family Planning & Parenting Benefits
• Employee Discount Programs
• Pet insurance
• Charitable Donation Matching
• Volunteer Time Off (VTO)
• Employee Resource Groups (ERGs)

Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.

Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Notice to Candidates:

Please be advised that initial outreach regarding employment at Ryan Companies will only occur via email from the domain @ryancompanies.com email address. If you recieve communication from someone you believe is impersonating Ryan Companies, please report it to us at [email protected]

Non-Solicitation Notice to Recruitment Agencies:

Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office. Ryan Companies will not be responsible for any fees or expenses associated with unsolicited submissions. If recruitment services are required, we will reach out directly to agencies on our approved vendor list. We appreciate your understanding and cooperation.