Easy Apply
Easy Apply
Similar Jobs at Ro (Ro.co)
.png)
Healthtech • Pharmaceutical • Telehealth
The Senior Designer will create engaging paid social content, leveraging design excellence to drive user engagement and conversion metrics while collaborating with teams and adapting to trends.
Top Skills:
AftereffectsFigmaIllustratorPhotoshopPremiere
Healthtech • Pharmaceutical • Telehealth
Drive patient growth by enhancing patient access, collaborating cross-functionally, and utilizing data-driven strategies to optimize user experiences and product offerings.
Top Skills:
A/B TestingAnalyticsData AnalysisUx Best Practices
Healthtech • Pharmaceutical • Telehealth
As Senior Counsel, you'll ensure compliance with FTC and FDA regulations for advertising in health products, manage junior attorneys, and guide teams across various platforms.
Top Skills:
Advertising LawComplianceFda RegulationsFtc Regulations
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As Senior Manager, Practice Operations on Ro’s Care Delivery team, you will play a key role in driving the processes, metrics, and day-to-day operations that enable our frontline teams to deliver high-quality care at scale. You will lead efforts to onboard clinical and non-clinical frontline team members to Ro in a way that ensures they have a streamlined and supportive experience while focusing on improving the process and collaborating with required cross functional teams. You will support additional functions across care delivery including, but not limited to: provider support coordination, performance management processes, as well as frontline team member scheduling. You are a process-minded operator who thrives on making things more efficient, loves enabling frontline teams to do their best work, and brings a flexible, can-do mindset to evolving priorities.
What You'll Do:
- Own Onboarding & Day 1 Readiness: Own the end-to-end onboarding operations experience for frontline roles: calendar coordination, systems provisioning (in partnership with IT), communications, and delivery of initial team dashboards.
- Identify and implement process improvements to reduce friction, increase consistency, and improve onboarding experience and speed-to-productivity.
- Monitoring metrics for performance of onboarding to ensure frontline team member adoption and quality.
- Partner with cross-functional teams (Care Delivery, IT, Data, People, and Clinical Ops) to lead operational projects, optimize tooling and processes, and deliver insights that drive change.
- Own and optimize core operational processes that support Ro’s frontline teams - including performance management and scheduling.
- Provider Support Enablement Own response tracking systems, documentation, and cross functional coordination to ensure issue resolution for providers and identify recurring themes
What You'll Bring to the Team:
- 3–5 years experience in healthcare operations, clinical strategy; high-growth or tech-enabled care delivery experience preferred.
- Strong project management and coordination skills with demonstrated ability to manage multiple workstreams and stakeholders.
- Experience improving or building processes and comfort navigating ambiguity.
- Confident using data to guide your work, with enough analytical skill to uncover insights and drive improvements—without needing to be a data specialist.
- Strong written and verbal communication skills, with an eye for simplifying complexity.
- Familiarity with data dashboard tools (e.g. Looker), Google Sheets, and project management software (e.g. Asana). Helpful but not required to have experience with other tools (e.g. Airtable)
- A proactive, resourceful approach—you identify gaps and take ownership to close them.
- “Full ownership” and “Deliver Results” mindset
We've Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $125,400 - $148,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Ro (Ro.co) New York, New York, USA Office
Ro (Ro.co) Ro HQ Office
625 6th Ave, 4th Floor, New York, NY, United States, 10011
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
