Catbird NYC is a vertically integrated omnichannel jewelry retailer based in Brooklyn. We are in the final stages of a major systems transformation: NetSuite goes live as our OMS in Q2 2026, integrating retail POS, warehouse and fulfillment, and ecommerce in ways we have never had before. We are also replatforming our webshop from Magento to Shopify by Q2 2027.
Following our upcoming implementation of NetSuite as our OMS and POS platform, we are hiring a Senior Systems Administrator to own day-to-day operations of the ecosystem, drive optimization, and serve as the internal expert across NetSuite and its connected applications. This role is the technical anchor that sits between Operations, Retail, E-Commerce, Finance, and our external implementation partners.
You will be the first person we page when an interface breaks, the partner who keeps our systems roadmap moving forward, and the internal team's go-to for making NetSuite work hard for the business. You will not be setting the architecture — those decisions are made and in motion — but you will be the person making sure everything runs cleanly through go-live and for the years ahead.
Key Responsibilities
• Own the NetSuite environment — user provisioning, roles and permissions, saved searches, workflows, custom fields, forms, and dashboards.
• Manage release readiness for NetSuite version upgrades, sandbox refreshes, and SuiteApp updates; coordinate UAT with affected teams.
• Enable data hygiene across items, customers, vendors, pricing, locations, and inventory; build controls that prevent drift across channels.
• Partner with Finance and Operations on month-end close support, period locks, and audit trail integrity.
Reporting & Analytics• Translate business questions from Retail, E-Commerce, Purchasing, Finance, and Leadership into clear, accurate saved searches, reports, and dashboards - built directly or in partnership with functional key users.
• Build and maintain operational reporting covering sales by channel, inventory positions, fulfillment performance, returns, and POS reconciliation.
• Document report logic so stakeholders trust the numbers and can self-serve where appropriate.
Integrations & TroubleshootingOwn end-to-end health of the integration stack and act as the primary triage point when something goes wrong between systems. Specifically:
• Magento (e-commerce) — product, pricing, inventory, and order sync; investigate stuck orders, sync failures, and discrepancies between web and Netsuite.
• Supersync — monitor connector health, resolve mapping errors, and coordinate fixes with the vendor.
• Deposco (warehouse / fulfillment) — troubleshoot order release, shipment confirmation, and inventory reconciliation between WMS and OMS.
• Clutch (loyalty / gift cards) — ensure balances, redemptions, and customer records flow cleanly across POS, e-comm, and OMS.
• Payment processors — partner with Finance on settlement reconciliation, refund failures, tokenization issues, and POS terminal connectivity.
• Define monitoring and alerting across integrations so issues are caught proactively rather than surfaced by end users.
Process & Continuous Improvement
• Document SOPs and runbooks for recurring admin tasks, integration failures, and incident response.
• Lead post-incident reviews when integrations fail, and drive the configuration or process changes that prevent recurrence.
• Identify automation opportunities within NetSuite (workflows, SuiteScript where appropriate) to remove manual work from Ops, Retail, and Finance.
• Manage vendor relationships with NetSuite, integration partners, and implementation consultants — holding them accountable to SLAs.
Our Ideal Candidate
3+ years required, 5+ preferred, hands-on NetSuite administration with demonstrated ownership of a full instance (not just one module)
Direct experience with NetSuite in a retail, omnichannel, DTC, or ecommerce context
Proven track record troubleshooting integrations between NetSuite and external systems (e-commerce platforms, WMS, loyalty, payments).
Strong common of saved searches , workflows, custom records and reporting.
Comfort reading and modifying SuiteScript and SuiteFlow; ability to recognize when a build needs a developer vs. when it is admin-in-scope
Fluent in reading API logs, Integration error message and middleware connector output to isolate when a failure originated.
Has lived through at least one significant NetSuite go-live or major module implementation, and can describe in detail how interfaces broke and how they were stabilized
Fluency with inventory accounting concepts sufficient to partner with controllers: sub-ledger reconciliation, revenue recognition, COGS
Experience working in lean organizations without large centralized internal IT functions
Flexibility to respond to evolving business needs as the company steers through its present phase of transformation and growth
Curious and service-minded — energized by learning new tools and by making internal partners more effective
Bias toward documentation: if you fixed it once, you wrote down how to fix it next time.
Clear, calm communicator who can explain a technical issue to a store manager, a CFO, and an engineer — in each of their languages.
Direct Shopify + NetSuite integration experience
Prior experience with Magento, Deposco, Clutch, Supersync, or comparable platforms.
Prior work at a vertically integrated retailer with multiple physical store locations plus DTC
Experience in a post-implementation “stabilize and optimize” phase of an ERP rollout.
Exposure to NSAW and/or NetSuite-to-BI warehouse pipelines
NetSuite Administrator, SuiteFoundation, or ERP Consultant certifications
Catbird NYC New York, New York, USA Office
108 N 7th St,, New York, New York, United States, 11249
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
