Senior Product Associate - Communication Tools

In this role, you will support the development of internal communication tools that help teams deliver effective customer-facing communications. You will help evolve platform capabilities by translating user needs, operational pain points, and business objectives into clear product requirements and delivery priorities. You will partner closely with technology, design, operations, controls, and business stakeholders to improve usability, scalability, and stability across the product experience.

• Demonstrated experience using approved AI-enabled tools to accelerate product management workflows, such as research synthesis, requirements drafting, prototyping, backlog refinement, stakeholder communications, or team organization.
• Experience creating lightweight prototypes, wireframes, process flows, user journeys, or other artifacts to clarify user needs, align stakeholders, and accelerate solution design
• Experience supporting integrations between front-end tools and back-end platforms, APIs, document systems, notification engines, workflow tools, or content management systems
• Experience working in a highly matrixed, complex organization with multiple business, technology, operations, risk, control, legal, or compliance stakeholders
• Familiarity with front-end product concepts, including information architecture, usability, accessibility, and workflow design
   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans