Senior Product Designer, Delivery

Who we are

CSS is a global food technology platform powering some of the most innovative brands in food and hospitality, including CloudKitchens, Otter, Lab37, and Picnic. Our mission is simple: help restaurants succeed in an increasingly digital world by combining physical infrastructure with powerful software.

CloudKitchens, our real estate business and the world’s largest owner and operator of food halls and delivery-only kitchens, provides restaurants with the infrastructure and tools they need to operate efficiently and unlock new sources of growth.

Picnic is one of CSS’ fastest-growing products and the team hiring for this role. Picnic is a corporate meal delivery and catering platform that connects offices directly to our kitchens, creating steady demand for restaurant partners while giving companies a high-quality lunch experience without the premium cost.

Picnic has grown 12× year over year and is rapidly expanding across major US cities. Teams at NVIDIA, SpaceX, Polymarket, Silna Health, and many others rely on Picnic every day. If you are passionate about helping restaurateurs succeed and want to get in early on a rapidly growing product with meaningful real-world impact, this is the place to do it.

What you’ll be doing

We’re looking for a Senior Product Designer to lead design on our Delivery Team for Picnic.

You’ll be responsible for:

Designing a courier app that delivers: Build an intuitive mobile app that guides couriers through complex workflows in the simplest way possible. From smart routing and real-time instructions to clear pickup and drop-off flows, your designs will remove friction from every step of the journey and help couriers deliver meals accurately and on time.

Building tools that power our delivery network: Create a delivery management platform that gives our dispatch team total visibility and control. From interactive maps and live dashboards to operational tools that coordinate a fast-growing fleet, your work will turn operational complexity into simple, actionable systems that keep our network running smoothly at scale.

Shaping end-to-end delivery workflows: Apply service design thinking and on-the-ground user research to understand and improve how our delivery workflows function across digital and physical touchpoints. You'll come up with novel solutions to complex problems that account for real-world delivery processes, operational constraints, and the need to scale.

Leveraging AI to supercharge how we design, sell, and support: Explore, design, and implement AI-powered solutions for our customers as well as internal tools for our design team. Our goal is to smartly leverage AI to scale our business and make smarter, faster decisions.

Collaborating deeply with product managers, engineers, and operations: Iteratively plan, build, test, and launch products that solve real user problems and push the business forward.

Participating in design critiques and cross-functional reviews: Refine ideas, gather rapid feedback, and iterate on high-impact solutions.

Understanding and championing our users: Conduct discovery research to surface user insights that influences your team's strategy and prioritizing usability by testing your designs with real users.

Enhancing our design system: Contribute and improve core patterns that support consistency across our products.

What we’re looking for

• A passion for food and helping restaurateurs succeed!
• 8+ years of experience in product or UX design.
• Strong full-stack design skills; from interaction design to visual design to system thinking, and everything in between.
• A proven track record of building products from the ground up and working effectively with cross-functional partners.
• Familiarity with designing complex data-driven applications like tables, maps, and analytics.
• Familiarity with designing mobile apps.
• An impact-driven mindset that prioritizes delivering value to customers as fast as possible.
• An ability to be a strategic partner by helping to understand the competitive environment and shape a vision for how our products will fit in the market.
• A team player who is a proactive communicator, has no ego, and loves to collaborate with others. 
• Sound judgement that combines data with instinct to build the right thing and meet business objectives.

Why join us

Work in a booming industry: The US catering and corporate meal market is already worth more than 70 billion dollars and is projected to surpass 130 billion dollars in the coming decade. Picnic is growing 16 times year over year, scaling quickly across major US cities, and is positioned to capture a significant share of this rapidly expanding market.

Get in early and be rewarded: You will be awarded a generous amount of equity as part of your compensation (with opportunities to get more through exceptional performance). As a pre-IPO company this means potential for a large upside.

Work on meaningful challenges: You will help solve complex delivery and logistics problems that require creativity, technical depth, and clear thinking, making the work both intellectually demanding and highly rewarding.

Collaborate and grow with a skilled team: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals.

Solid benefits: Our benefits include health, dental, and vision insurance, 401k, commuter benefits (e.g. a parking pass or pre-tax metro card depending on your city), and generous PTO.

What Else You Should Know 

This role is required to be in the office 5 days a week. As a company that aspires to innovate, reinvent an industry, and move fast, we value in-person collaboration and team co-location and hope you do too!

The base salary range for this role is $182,000 - $230,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
  • Discretionary vacation days
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave

Benefits are subject to change at the company's discretion.
CSS accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?