Senior Product Manager, Legal

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Senior Product Manager (Ex-lawyers & paralegals)), Legal to join our Clio Work Team.  This role will be based out of one of our Canadian hubs (Vancouver, Calgary, Toronto) in a hybrid capacity. Or remotely across Canada and/or the United states.

What your team does: 

Document and legal related workflows are mission critical for any legal practice. Our customers generate, receive and review millions of documents every year. The entire justice system functions through the flow and exchange of documents. Lawyers Our customers need efficient and reliable ways to generate and review a wide variety of documents and automate repetitive drafting at scale. 

You will drive the product vision, strategy and roadmap execution for Clio’s drafting workflows - spanning how customers discover, adopt, and automate their document drafting workflows within Clio Work critical aspect of our Clio Work product globally. We also care deeply about how customers first experience these features - reducing friction so that lawyers can reach value quickly and build lasting habits.

You will also be responsible for coordinating with key stakeholders across the product ecosystem to enable powerful horizontal workflows. This is a key area of investment for Clio and a cornerstone of our future growth. 

As the successful candidate, we will rely on your tried, tested and well-honed product management skills to shape the trajectory of new products and features, as well as integrations with external products and partners. You will be responsible for driving the success of the product, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market.

What you'll work on:

• Product Leadership + Execution: In collaboration with your Developer and Designer counterparts (your triad) you will drive successful outcomes for customers. Working from the overarching strategy set by leadership you will build products and features that make our customers’ workflows more efficient and productive. You will be responsible for establishing key outcomes and metrics to drive our vision and mission. You are able to operate successfully in a rapidly changing dynamic environment.

• Cutting edge technology: You will envision how to leverage AI to radically improve the practice of law.

• Strategy and Prioritization: You will drive customer and market research, identify opportunities in the Clio Work space, develop unbiased business cases and determine priorities that deliver significant impact for our customers and our business. You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light.

• Market and Customer Understanding: We truly believe that the success of our customers comes first so we have high expectations for Product Managers to be the expert on the user. As such, the candidate is expected to develop strong relationships with our customers and to be engaged in constant communication with customers (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected. 

• Systems Integration: In partnership with Engineering, you will drive the unification of horizontal workflows.

• Partnerships: You'll act as the product liaison for partnerships, focusing on the technical complexities and user experience considerations that come with integrating third-party services.

What you bring: 

• Proven track record of having independently taken multiple products or features from ideation to a successful launch and landing.

• Show a strong track record of meaningful accomplishments, even outside traditional work experience.

• Operate with an entrepreneurial mindset; proactive, resourceful, and naturally take ownership.

• Demonstrate strong curiosity and self-reliance; able to figure things out independently in ambiguous situations.

• Think holistically about product, from user experience to pricing and internal tooling. Experience thinking about the full customer journey, from first use through habitual adoption.

• Apply systems thinking to connect workflows, tools, customer needs, and business outcomes.

• Design and document key workflows, especially where documents and structured processes are involved.

• Thrive in stretch roles and have successfully stepped up into more senior responsibilities.

Bonus points if you have: 

• Founder or Co-Founder experience.

• Legal expertise or experience working in the legal industry

• Adjacent experience with other judicial solutions that complement your legal subject matter expertise (experience working with or for legal providers)

• Experience with AI-assisted document automation

• Knowledge of document standards, especially in the legal industry (ex. ISO).

• Successfully launched products in global markets

• A number of failures under your belt, the learnings of which you can bring to Clio.

• Have the ability to foster strong relationships with stakeholders at all levels within the organization.

• Have a track record of breaking down objectives into initiatives and delivering to customers at scale.

• Demonstrable experience self-serving answers, insights and data from a variety of data analytics tools.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.