Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Senior Product Manager on the Growth team, you’ll play a critical role in accelerating Zocdoc’s mission to give power to the patient. You’ll ensure more patients discover Zocdoc through the channels that matter most—and help convert those moments of intent into meaningful healthcare action. You'll collaborate with cross-functional teams, including Sales, Data, Ops, Engineering, Design, and Product Marketing, to bring innovative features to market, driving Zocdoc’s mission forward.
You’ll enjoy this role if you are…
- Excited about solving complex challenges and innovating in an industry that affects everyone in profound ways
- Data driven and customer-centric. You appreciate that great product decisions require a balance between analytics and a thorough understanding of the needs of patients and healthcare providers
- Motivated by building scalable growth engines that unlock user value
- Fluent in both product thinking and acquisition mechanics
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
Your day to day is…
- Running an experiment to test a new value prop on a landing page
- Syncing with marketing to roll out a new SEO play using CMS tools
- Scoping an integration with a third-party partner to power off-platform bookings
- Reviewing channel performance and brainstorming how to reduce drop-off
- Writing a product brief for launching a new landing page promoting gated content on Zocdoc app
- Collaborating with design to optimize our web funnel UX
You’ll be successful in this role if you have…
- 5+ years of product management experience, with demonstrable success growing product metrics
- A track record of shipping impactful, user-centric growth features
- Experience with CMS tools and growth experiments
- Comfort managing technical tradeoffs and speaking with engineers
- Passion for driving performance through smart UX and infrastructure decisions
- Ability to analyze data deeply and turn insights into clear product priorities
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Zocdoc New York, New York, USA Office
568 Broadway, New York, NY, United States, 10012
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