Senior Program Manager, Strategy & Operations

Navan is searching for a dynamic and results-driven Senior Program Manager to join our Strategy & Operations team. Reporting directly to the Director of Strategy & Operations, this is a highly visible, high-impact role designed for a leader who excels at turning high-level business strategy into flawless operational execution.

In this role, you will act as the connective tissue across Navan’s core business functions—partnering closely with Product, Go-To-Market (GTM), Engineering, and Customer Success to drive our most critical, complex initiatives. You will be responsible for orchestrating cross-functional programs from inception to delivery, navigating ambiguity with ease, and building the scalable processes required to support Navan’s rapid global growth. If you are a strategic thinker who loves rolling up your sleeves to solve complex operational puzzles, we want you on our team.

What You’ll Do:

• Drive Strategic Initiatives: Lead the end-to-end execution of top-tier, cross-functional corporate programs that directly support Navan’s strategic roadmap and revenue goals.
• Orchestrate Cross-Functional Alignment: Serve as the primary driver and central point of contact for complex projects, seamlessly aligning stakeholders across GTM, Product, Operations, and Finance to ensure unified execution.
• Establish Operational Rigor: Build and manage comprehensive program plans, define clear KPIs, and establish a regular operating cadence (e.g., steering committees, status reports, QBRs) to keep teams accountable and on track.
• Identify and Mitigate Risk: Proactively spot roadblocks, dependencies, and operational bottlenecks before they impact delivery. Escalate thoughtfully to the Director of Strategy & Operations and executive sponsors with proposed, data-backed solutions.
• Process Optimization: Continuously evaluate our internal workflows. Design, implement, and iterate on scalable processes that improve cross-team velocity and operational efficiency as Navan grows.
• Executive Communication: Translate complex project updates, risks, and data into crisp, actionable insights for senior leadership and C-suite stakeholders.
• Champion Change Management: Ensure new processes, systems, and strategies are effectively rolled out and adopted across the organization through clear communication and enablement.

What We’re Looking For:

• Experience: 6+ years of progressive experience in program management, business operations, strategy, or management consulting, preferably within a fast-paced B2B SaaS, hyper-growth tech, or fintech environment.
• Execution Powerhouse: A proven track record of successfully leading complex, multi-departmental programs from concept to launch with measurable business impact.
• Analytical & Data-Driven: You don’t just track tasks; you measure outcomes. You are highly comfortable using data to inform program strategy, measure success, and diagnose operational issues.
• Influence Without Authority: Exceptional stakeholder management skills. You can motivate, align, and drive consensus among cross-functional leaders and individual contributors alike, even when they don't report to you.
• Communicate with Candor: Outstanding written and verbal communication skills. You can distill complex programmatic details into clear executive summaries and are comfortable presenting to senior leadership.
• Comfort with Ambiguity: You thrive in dynamic, fast-changing environments. When the path isn't perfectly clear, you take the initiative to define it, bringing structure to chaos.
• Operational Urgency: You possess a strong bias for action. You balance a strategic mindset with the tactical grit needed to get things done quickly and to a high standard.
• Education & Certifications: Bachelor’s degree in Business, Economics, Management, or a related field. PMP, Agile, or Lean Six Sigma certifications are a plus, but practical, proven experience is paramount.