Senior Program Manager, Marketing PMO

About the teamThe Marketing Technology and Operations team empowers Zillow’s marketing and product teams with innovative technology, data, and streamlined operations. We simplify complex processes to deliver efficient solutions, enabling marketers to create a seamless customer experience and drive meaningful business impact.

About the role

As a Senior Program Manager in the Marketing PMO, you will accelerate the impact of our marketing teams by leading high-priority initiatives and campaigns. You will design and implement scalable processes, influence cross-functional partners, and drive clarity in complex, fast-paced environments. Your work will directly contribute to organizational efficiency and the success of Zillow’s marketing strategy.

You Will Get To

• Lead high impact go-to-market campaigns and key projects, including the integration of generative AI tools into workflows.

• Anticipate and manage cross-functional dependencies, ensuring clear communication and on-time delivery of projects.

• Identify and implement process improvements to drive efficiency, agility, and scalability across the Marketing organization.

• Lead change management efforts and communications for new processes, tools, and organizational shifts.

• Establish and track program KPIs, milestones, and success metrics, providing actionable reporting to leadership.

• Drive the Project Management Center of Excellence by developing best practices, playbooks, and knowledge-sharing resources.

• Design and execute mechanisms to align annual planning with Marketing’s “Always On” operating model.

• Facilitate retrospectives and generate recommendations to continuously improve Marketing team effectiveness.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 7+ years of project and program management experience, delivering results for large, cross-functional teams; marketing experience is preferred.

• Demonstrated success leading complex initiatives in ambiguous, matrixed environments and balancing stakeholder needs.

• Strong communication, facilitation, and organizational skills, with the ability to distill complex information clearly.

• Analytical mindset with experience using operational data to drive efficiency and process improvements.

• Proven ability to lead organizational change and implement scalable processes and automation.

• Proficient with project management and collaboration tools such as Jira, Confluence, and G Suite.

• Experience implementing AI tools into organizational workflows is a plus.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.