Lead end-to-end project lifecycle for strategic hospitality, commercial, and residential customers: quoting, order and fulfillment planning, cross-functional coordination, issue resolution, forecasting, CRM logging, and post-delivery closeout to drive successful, on-time project delivery.
We don’t sell furniture, we transform spaces. RH Contract is a multi-category supplier of furnishings to luxury Hospitality, Commercial and Residential developers and their ecosystems of partners. We are an integrated team of interior designers, procurement experts, project leaders and logistics specialists working together to deliver extraordinary outcomes for our customers globally. We think differently. We work differently. We collaborate differently. We aim to be the best partners and deliver incredible time and cost value for our customers.
RH is seeking a Senior Project Leader to partner directly with the Sales Team to support and grow the business with our strategic customers. This work involves end to end project lifecycle management including preparing quotations, order and fulfillment planning, post-delivery and project close out. This position will be supporting many of our strategic customers and will be project leading large, complex projects and requires a high level of customer service and technical skills.
YOUR RESPONSIBILITIES
- Partner with a Business Development Leader to provide the operational support for strategic customers in the region across their portfolio of business - foundational orders to large projects
- Collaborate with others to ensure all customer projects in the region are successfully executed – from accurate quoting and order placement, to partnering with our Design and Sourcing teams on appropriate product selection, to collaborating with our Logistics team on fulfillment planning, to working with our AR team to ensure timely payment
- Coordinate and lead project status reviews, and develop comprehensive, accurate end to end project plans that are shared both internally as well as with customers
- Proactively recognize, respond to, and lead the appropriate resolution of complex issues throughout the project lifecycle. Partner with Director, Operations and Business Development Leader to quickly troubleshoot and resolve issues to keep projects on track
- Provide timely and accurate sales forecasts on a weekly, monthly, and quarterly basis and log all key communications and activities in the CRM system
- Collaborate with the broader global Sales and Operations team to help “connect the dots” and drive growth with strategic customers across their entire ecosystem of partners and projects
OUR REQUIREMENTS
- 5+ years of project leadership, procurement and/or operations experience in the Hospitality, Commercial and/or Residential segments
- Excellent communication skills, both verbal and written
- Highly motivated self-starter that performs consistently in a fast-paced environment.
- Adept at identifying and overcoming obstacles, as well driving solutions through strong collaboration, leadership, and critical thinking
- Exceptional customer service skills
- Proficient in multiple systems and spreadsheets, i.e.: CRM/SalesForce, MS Office Suite, forecasting
- Ability to work nights and weekends to respond to urgent customer escalations
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Similar Jobs
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
As a Software Development Engineer in Test, you'll create and conduct automated tests, resolve technical issues, and collaborate with development teams to ensure software quality.
Top Skills:
AWSAzureCloud ComputingDockerGCPGqlKubernetesObject-Oriented ProgrammingPlaywrightSQL
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead a new data engineering team to define standards, drive cross-functional AI-driven initiatives, and provide hands-on guidance in SQL optimization, data modeling, and the GCP data/streaming stack. Balance technical leadership with people management, coach engineers, promote AI-assisted workflows, and collaborate with Product and Architecture to build a standardized data ecosystem.
Top Skills:
Ai-Assisted Engineering WorkflowsApache BeamBigQueryCloud SqlDatadogGitlab Ci/CdGkeGoGoogle Cloud DataflowPostgresPub/SubPythonRedisSnowflakeSQLTerraform Cdk
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Recruiting Operations Lead will design and oversee the recruitment process, lead ATS migration, manage recruiting metrics, and partner cross-functionally to enhance hiring efficiency and quality.
Top Skills:
Ats
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
