Senior System Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Responsible for variety of managerial, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks

This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Role requires you to be on site daily and you will report directly to the Sr IT Manager for Global DS Service,
this individual will be accountable for ensuring resource commitments and project deliverables are met and communicated in a timely manner. Will manage and provide technical support in a highly visible, large enterprise environment. You'll combine
technical proficiency with strong problem-solving skills, attention to detail, and a commitment to ensuring the reliability, performance, and security of our application/infrastructure.

MUST obtain various Government clearances such as GDIT(VA), IRS, DLA

Morning Shift : Either 6.30 am to 3.30pm OR 7 am to 4 pm

On-call support required.

The range of activities and tasks to be undertaken by the IT Manager, Global DS Service Operations (NA) include:
● Manage New site build(standalone or Remote sites) to meet project demand and follow GOV standards/requirements.
● Resource Management: Assembling and leading project teams, allocating resources, and managing team performance
● Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
● Team Leadership: Managing and mentoring IT staff, fostering a collaborative and productive work environment
● Daily maintenance activities to ensure all IT operations run smoothly.
● Responsible for proper escalation of issues and off-hour on-call support(Monthly rotation).
● Ensure constant systems/solution availability to meet project SLA’s
● Great project management skills, including organization, planning, time management and prioritization
● Organize and can manage workflow environments with cross-functional teams
● Lead conference calls and meetings as needed for projects in an organized manner
● Own, Troubleshoot and solve complex technical issues collaborating with devops/implementation and infra teams.
● Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly.
● Partner with stakeholders across GDS Implementation, Engineering Teams and business to deliver customer centric solutions.

Key Relationships (External and Internal Contacts)
● Service Operations Leadership Team
● DS Global Business Teams
● IT Service Desk and Desktop Support

● IT App Support & Infrastructure Groups

Focus (Nature of interaction)

● Driving / delivering on support commitments
● Improving Service Operations

• Strong project management skills, including planning, time tracking, leadership, and familiarity with various methodologies.
• Proven track record of managing large-scale application environments and leading teams.
• Experience with IT management, including managing service level agreements (SLAs) and key performance indicators (KPIs)
• Extensive experience with Windows 10/11, Server 2016/2022, SQL Database, IIS and Active Directory.
• Familiar with STIGS and SCAP scans to ensure environments are configured based on GOV standards
• Deploy/troubleshoot Kofax(imaging software) Batch class and custom tools/modules
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
• Excellent time management and organizational skills and experience establishing guidelines for your direct reports
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Installation of hardware(Nutanix, switches) and software(Kofax, digital imaging tools, web config, etc).
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations in preparation for GOV Audits
• Providing technical support for hardware and software on-site.
• Experience in TCP/IP and in troubleshooting Network Issues. Network management and support- knowledge of switches, routers and firewalls desired
• Experience with SQL and database concepts
• Experience working with and coordinating issue resolution with 3rd party vendors

● Bachelor’s degree (B.A. or B.S.) from a four-year college or university or over 5 years of IT industry work experience required.

● Microsoft Certified Professional (or related certification) is good to have.
● A+ and Network+ Certifications preferred

● ITIL v3 foundation and practitioner certification is desirable.

● You must be a U.S. citizen to apply and will be subject to a customer background clearance investigation.