Senior Systems Manager - New York City

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewIt’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.
Job Description

• The Senior Systems Manager will be dedicated to the New York Fire Department and is responsible for evaluating, maintaining, and modifying Motorola Solutions Public Safety systems consistent with customer and regulatory requirements.
• Maintain systems consistent with customer and regulatory requirements.
• Develops, designs, evaluates, modifies and manages systems consistent with customer and regulatory requirements.
• Responsibilities include optimization and support of complex communication systems for New York's Public Safety Radio Systems.
• Provide technical leadership and support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure.  
• Program, configure, optimize, test, and document complex communications systems.
• Resolve escalated technical issues with speed and accuracy.
• Collaborate with internal teams and vendors to resolve technical concerns.
• Provide weekly reports of activities and resolutions to customers.
• Deliver a very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems including cabling, routers, switches, firewalls, and bridges.
• Solve customer problems quickly during stressful situations

Candidate Requirements

• Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Knowledge in standard telephony and dedicated data circuits, as well as, knowledge of packet-switching techniques
• Highly computer literate with proficiency in the Google suite of products, MS Word, Excel, Outlook, and Access
• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Ability to direct scheduling, task assignments, and training roadmap for a small team of local field service technicians
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and/or Juniper networking equipment
• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are required. 
• Available and willing to handle after-hours or occasional customer and/or system incident escalation management during non-standard business hours.
• Manage, schedule, track, and develop reports on network infrastructure upgrades, system performance, preventive maintenance, incident management, SLA, and customer escalations.
• Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.

Location/Travel:

• Local travel is required for all planned network activities, including potential unplanned events and remediation efforts.

• The Senior System Manager MUST live within a commutable distance to the 5 boroughs of New York City.

• Travel percentage is less than 10%.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $95,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor's Degree OR 5+ years of experience in one of the following: Engineering, Information Technology, LMR, RF systems, Radio Communications, Radio Propagation, LTE, Broadband, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Military, Motorola Solutions equipment or Networking equipment.
• Must be able to obtain background clearance as required by government customers. 

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.