SENIOR TEAM LEADER

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE FRAUD INVESTIGATOR CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services is recruiting one (1) Associate Fraud Investigator level II to function as a Senior Team Leader who will:
- Oversee Associate Fraud Investigators Level I Staff, Family Workers, and Community Coordinators. Focus on eligibility determinations and fraud prevention, ensuring timely case resolutions. Directly impact the program's efficiency by reducing delays, hold cases, and unnecessary shelter placements.
- Provide supervision and technical assistance to the social services staff.
- Liaise with shelter staff and community-based providers to facilitate client placement into alternative housing.
- Refer staff to the DHS Training Bureau to ensure social service staff receive adequate and ongoing training.
- Develop and monitor staffing schedules; prepare and review monthly reports on program activities and staff operations.

- Coordinate and participate in case conferences and internal/external meetings.
- Make recommendations for the development of innovative strategies/techniques to enhance programs that meet client needs.
- Collaborate with DHS contracted sites and various agencies directly involved with providing services for the homeless.
- Monitor non-compliant clients and utilize Client Responsibility procedures when needed.
- Submit Client Responsibility cases for review and sanction, when applicable.
Hours/Schedule: Sunday-Thursday, 4PM-12AM, RDOs Friday and Saturday.
ASSOCIATE FRAUD INVESTIGATOR ( - 31118

1. A four-year high school diploma or its educational equivalent and five years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following: performing investigations involving criminal and/or fraudulent activities; evaluating credit histories; searching for assets; and/or researching, compiling and/or locating evidence or information in order to build a case or uncover activities of criminal, corrupt, unlawful or unethical nature involving public or private funds, one year of which shall have been in a supervisory or administrative capacity; or
2. An associate degree or 60 semester credits from an accredited college, including or supplemented by 12 semester credits from an accredited United States college in criminal justice, forensic science, police science, criminology, criminal justice administration and planning, and/or law or related field and three years of satisfactory, full-time experience as described in "1" above, one year of which shall have been in a supervisory or administrative capacity; or
3. A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience as described in "1" above, one year of which shall have been in a supervisory or administrative capacity; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and have one year of supervisory or administrative experience in the areas described in "1" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by 6 semester credits in the areas described in "2" above for one year of experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.