Senior Technical Success Manager

AppsFlyer is the global leader in mobile attribution and marketing analytics. Powering the connected mobile ecosystem, our platform enables marketers to make better decisions and improve results through privacy-forward measurement, analytics, and engagement tools. As the mobile landscape evolves—shaped by regulation, platform shifts, and user expectations—AppsFlyer helps our clients adapt, thrive, and lead with confidence.

We are looking for a Senior Technical Success Manager (TSM) to join our Customer Success team. In this role, you will serve as a trusted technical advisor to a portfolio of strategic customers. You’ll work closely with product, engineering, and marketing teams—both internally and client-side—to drive technical adoption, resolve issues, and unlock product value and business desired outcomes. The ideal candidate is technically adept, customer-obsessed, and excited to operate in a dynamic, evolving ecosystem.

What you’ll do:

• Own the relationship with technical stakeholders (Product, Engineering, and Technology teams) and assigned customers post-onboarding, ensuring continued adoption and value realization with the AppsFlyer platform.
• Optimize clients’ technical integrations and product configurations to align with business goals.
• Partner with Customer Success Managers (CSMs) to support key accounts with technical guidance, solution design, and troubleshooting.
• Serve as a subject matter expert across AppsFlyer's offerings and educate clients on platform capabilities, best practices, and new features.
• Document reusable technical solutions and templates to scale adoption across teams and clients.
• Collaborate with cross-functional teams—including Product, Solutions Architecture, Partner Integrations, Marketing, and Engineering—to influence product strategy and resolve technical challenges.
• Engage in strategic conversations with senior technical and non-technical stakeholders on the client side.
• Represent AppsFlyer at industry events, conferences, and customer visits (up to 20% travel).

What you have:

• 7+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Engineer, Customer Success Engineer).
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, SQL).
• Strong analytical and troubleshooting skills; comfortable working with large datasets and resolving data discrepancies.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Excellent project management to drive the client’s programs forward and achieve their business goals.
• Strong organizational skills, self-motivated, and process-oriented with an entrepreneurial mindset.

Bonus Points

• Experience in mobile marketing, ad tech, martech, or analytics platforms.
• Prior experience at a SaaS company or working with APIs and mobile SDKs.
• Experience presenting to or influencing technical leadership and large audiences.

For our NY -based candidates, the expected On Target Earnings (OTE) are between $200,000 and $230,000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO