Senior Usability Analyst

As a Sr. Usability Analyst at Hagerty, you’ll be responsible for leading user-centered research and usability testing that improves the digital experience of Hagerty’s Insurance website. This role focuses on optimizing the new business quoting process, policy management experiences, and the agent business center for brokers, to ensure intuitive, accessible, and effective customer journeys.

Ready to get in the driver’s seat? Join us! 

What you’ll do

• Lead and conduct usability research for Hagerty’s Insurance digital products, with a primary focus on new business quoting, policy management, claims, and broker/agent experiences.

• Design, plan, and execute qualitative and quantitative research studies including usability testing, remote and in‑person research, surveys, and field studies.

• Partner closely with product owners, designers, engineers, and business stakeholders to identify user needs, validate requirements, and inform design decisions.

• Analyze research findings, web analytics, and usability results to generate actionable insights and clearly communicate recommendations to stakeholders.

• Develop personas, journey maps, task flows, and workflow models to represent customer and agent needs across the insurance lifecycle.

• Review and validate UI designs using heuristic evaluations, accessibility standards, and usability best practices.

• Conduct accessibility reviews and audits to ensure compliance with WCAG standards and inclusive design principles.

• Establish, promote, and reinforce usability standards, methods, and best practices across teams.

• Mentor and support designers and team members by promoting data‑driven design and usability best practices.

• Stay current with UX, research, and insurance‑related digital trends, recommending improvements that deliver measurable business value.

This might describe you

• Bachelor’s degree in Human‑Computer Interaction (HCI), Cognitive Psychology, or a related field.

• 5+ years of experience in usability research, UX research, or user‑centered design.

• Expert knowledge of usability and research methodologies such as usability testing, A-B testing, heuristic evaluations, ethnographic research, persona development, surveys, and analytics‑driven insights.

• Strong qualitative and quantitative analysis skills with the ability to translate findings into clear, actionable recommendations.

• Excellent communication, presentation, and stakeholder‑management skills.

• Ability to independently plan, moderate, analyze, and report on usability studies.

• Experience using usability tools such as Axure, Figma, User Testing, Userlytics, Optimal Workshop, Usability Hub/Lyssna; as well as web analytic tools such as Adobe Analytics and Contentsquare.

Over and above

• Experience working on insurance, financial services, or other regulated digital products.

• Hands‑on experience with accessibility auditing/testing and assistive technologies.

• Experience using AI tools to assist with research and analysis.

Other things to note

• This role can be worked from any U.S. remote location.

• May require occasional travel for team or company events.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart. 

#LI-Remote

EEO/AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!