Service Delivery Manager

Join our Team
About this opportunity:
About this opportunity:
Ericsson is seeking a motivated and detail-oriented Project Manager to support the successful delivery of infrastructure projects across hyperscale data center environments throughout North America. This role is responsible for coordinating optical fiber installation, remediation, decommissioning, rack-and-stack, and data center build activities to ensure projects are delivered safely, on schedule, within budget, and according to quality standards.
The ideal candidate is an organized problem solver who thrives in a fast-paced environment and enjoys collaborating with cross-functional teams, vendors, and customers. Working closely with Service Delivery Managers and Program Leaders, the Project Manager will help coordinate project activities, manage schedules, track risks and dependencies, and ensure effective communication among stakeholders. Experience with data center infrastructure projects and deployment activities is preferred.
What you will do:

• As a Project Manager, you will support the planning, coordination, and execution of data center infrastructure projects while helping ensure high levels of customer satisfaction and operational performance.
• Manage day-to-day project activities for data center infrastructure deployments, ensuring deliverables are completed according to project schedules and requirements.
• Coordinate project execution across internal teams, vendors, and field resources to support successful project delivery.
• Track project milestones, schedules, budgets, risks, issues, and dependencies, providing regular status updates to stakeholders.
• Support customer communications by providing timely and accurate project updates and helping address project-related questions and concerns.
• Assist in the resolution of project issues and escalations by coordinating with appropriate stakeholders and tracking actions to closure.
• Maintain project documentation, reports, and records to ensure visibility into project performance and status.
• Monitor project metrics and KPIs, identifying trends, risks, or potential delays and escalating concerns as needed.
• Support resource planning activities and help coordinate project staffing requirements with delivery teams.
• Identify opportunities for process improvements and support initiatives that enhance project execution, efficiency, and quality.
• Foster positive working relationships across cross-functional teams and contribute to a collaborative, customer-focused culture.

The skills you bring:

• Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
• 5-8 years of experience in project management, service delivery, operations, telecommunications, data center infrastructure, and/or related fields.
• Experience supporting infrastructure deployment projects, technology implementations, or data center activities.
• Understanding of project management principles, including schedule management, risk management, issue tracking, and stakeholder communication.
• Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working with cross-functional teams, vendors, and customers.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
• Strong written and verbal communication skills with the ability to provide clear project updates to stakeholders.
• Detail-oriented with a proactive approach to identifying and resolving project challenges.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: Service Delivery Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.