Develop, enhance, and maintain ServiceNow platform solutions across modules (ITSM, ITOM, HRSD, CSM, SecOps). Build integrations (REST/SOAP/MID Server), support upgrades and performance tuning, ensure best practices, troubleshoot issues, document solutions, and mentor junior developers.
We are seeking a highly skilled and experienced ServiceNow Developer to support the ongoing development, enhancement, and maintenance of our ServiceNow platform. The ideal candidate will possess deep expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps) and have a strong background in scripting, integrations, and platform architecture. This role will be key to delivering solutions that align with business goals and enterprise service management strategies.
Key Responsibilities
- Design, develop, and implement ServiceNow applications and enhancements using JavaScript, Flow Designer, Script Includes, Business Rules, UI Policies, etc.
- Lead the development of solutions within ITSM, ITOM, HRSD, CSM, and/or other modules based on organizational priorities.
- Collaborate with stakeholders, BAs, and process owners to understand requirements and deliver efficient, scalable ServiceNow solutions.
- Build and manage REST/SOAP integrations with external systems and internal tools.
- Support platform upgrades, clone processes, and performance tuning.
- Ensure development follows best practices, coding standards, and governance models.
- Troubleshoot issues, perform root cause analysis, and provide timely resolution for incidents and problems.
- Create and maintain technical documentation and knowledge articles.
- Mentor junior developers and contribute to the team’s technical growth.
Required Qualifications
- 3–5+ years of hands-on development experience with ServiceNow.
- Proven experience with JavaScript, Glide API, and ServiceNow development frameworks.
- Strong experience in one or more modules: ITSM, ITOM, HRSD, CSM, SecOps, etc.
- Experience creating custom applications and/or managing Scoped Apps.
- Familiarity with ServiceNow integrations using REST, SOAP, and MID Server.
- Knowledge of CMDB, Flow Designer, and Performance Analytics is a plus.
- ServiceNow Certified System Administrator (CSA) required.
- One or more advanced certifications (e.g., CIS-ITSM, CAD, or Application Developer) preferred.
Preferred Skills
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Agile/Scrum experience is a plus.
Work Environment
- Work Remotely.
- Opportunity to work on a growing, enterprise-wide platform with innovation initiatives including AI, Virtual Agent, and Process Automation.
Similar Jobs
Information Technology • Consulting • Defense
Design, develop, and integrate ServiceNow ITSM solutions (Incident, Problem, CMDB). Build scripts, workflows, APIs, dashboards; perform testing, architecture reviews, agile delivery, and stakeholder demonstrations.
Top Skills:
AjaxBusiness RulesCi/CdCSSHTMLHTTPJavaScriptRestSecdevopsServicenowServicenow ApisSoapSso-SamlWeb ServicesXML
Aerospace • Information Technology • Professional Services • Security • Software
Senior Principal ServiceNow Developer responsible for designing, developing, and maintaining ServiceNow ITSM components (forms, flows, catalog items, integrations). Collaborate with product owners and engineers, support Agile ceremonies, enforce platform best practices, and support upgrades, patching, deployments, and quality assurance across the ServiceNow environment.
Top Skills:
Agentic AiAgileItsmNow AssistPrompt EngineeringScrumServicenow
Information Technology • Professional Services • Consulting • Defense
Customize and enhance the ServiceNow platform within a Nuvolo environment. Develop applications using JavaScript/GlideScript, perform system integrations, gather stakeholder requirements, create documentation, test solutions, troubleshoot issues, and implement best practices to ensure optimal performance and scalability.
Top Skills:
GlidescriptJavaScriptNuvoloServicenow
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
