ServiceNow Lead Data Engineer for Reporting and Analytics

About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer within its technology Digital Platform Engineering group. This role supports the Esign and MARS platform team, which is part of Enterprise Content Management (ECM). The position is responsible for supporting a portfolio of strategic products and applications across Run Operations, Site Reliability Engineering (SRE), and DevOps functions. Additional information about career opportunities and lines of business at Wells Fargo is available at wellsfargojobs.com.
Job Expectations:

• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems.
• Make decisions on technical changes and enhancements.
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives. Review and provide inputs on NFRs (non-functional requirements)
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.
• Monitor application and system performance and proactively address issues.
• Troubleshoot and resolve issues related to deployments, builds, and system integrations

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures. Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing.
• 3+ years hands on experience with cloud platforms (Redhat OCP, GCP etc.)
• 5+ years experience with focus on Java based applications.
• 5+ years experience with observability tools like Splunk, AppDynamics, Grafana etc.
• 3+ years Hands-on experience with CI/CD tools (e.g., Jenkins, Harness, GitLab CI, Bamboo, Azure DevOps)
• 1+ years experience using AI such as Copilot

Desired Qualifications:

• Knowledge and experience in leading L2/L3 production support functions and troubleshooting issues.
• Knowledge of DevOps principles and practices and experience with continuous integration deployment pipeline.
• Strong scripting skills and automation mindset
• Experience with containerization tools (Docker, Kubernetes).
• Experience with OCP, Java, and Observability tools as well as performance monitoring and log management tools.
• Organized & structured in driving highly matrixed deliverables across cross functional teams and ability to quickly connect dots and troubleshoot issues
• Experience with SRE practices.
• Knowledge of ServiceNow, OS (Windows/Unix), DBs, load-balancing & auto-scaling solutions/patterns, network communications.
• Good communication skills and ability to drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-app ecosystem by evolving observability, monitoring, logging, synthetic monitoring, and chaos engineering.

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship or transfer of visa
• Relocation assistance is not available for this position

Location:

• 300 S. Brevard St., Charlotte, NC
• 2600 S Price Rd., Chandler, AZ
• 550 S 4th St., Minneapolis, MN
• 401 W Las Collinas Blvd., Bldg A, Dallas, TX

Pay range:
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
119,000.00 - 187,000.00 USD Annual
Benefits:

• Information about Wells Fargo's US employee benefits
• Information about Wells Fargo's International employee benefits

Posting End Date:
17 Apr 2026
* Job posting may come down early due to volume of applicants.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
16 Apr 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.