ServiceNow IRM Manager

Position Overview:

The Head of Risk Technology is responsible for defining and executing the technology strategy that enables Guardian's enterprise risk management capabilities. This role serves as the primary technology partner to Risk leadership, shaping the future vision, roadmap, and operational management of the ServiceNow Risk platform, including Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and related governance and compliance capabilities.

The leader will build strong partnerships across Risk, Digital & Technology and business functions to ensure risk management solutions align with business objectives. The role is accountable for platform strategy, roadmap planning, technology operations, enhancements, delivery governance, vendor management, and continuous improvement of risk technology capabilities.

Key Responsibilities:

• Define and maintain the multi-year technology vision and roadmap for enterprise risk management platforms.
• Shape the future of technology-enabled risk management through automation, AI, analytics, and platform innovation.
• Partner with Risk leadership to align technology investments with business priorities and regulatory requirements.
• Drive technology strategy discussions and influence enterprise architecture decisions impacting Risk platforms.
• Build strong partnerships with executive stakeholders to understand priorities, challenges, and future needs.
• Facilitate alignment across business, technology, platform, security, and vendor teams.
• Lead governance forums, steering committees, and strategic planning discussions.
• Own the technology strategy and lifecycle management for ServiceNow Risk modules:
  • Integrated Risk Management (IRM)
  • Business Continuity Management (BCM)
  • Third-Party Risk Management (TPRM)
  • Model Risk Management (MRM), where applicable
• Collaborate with the ServiceNow platform team to establish and maintain platform governance, standards, and release management practices.
• Accountable for day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem, and change management processes associated with risk technology platforms.
• Manage delivery teams, support resources, and strategic partners to achieve service objectives.
• Oversee upgrade planning, technical debt reduction, and platform modernization.
• Lead a blended team of internal resources, contractors, and strategic partners.

You Have:

• 10+ years of technology leadership experience.
• Deep experience with ServiceNow IRM/GRC platforms and risk management processes.
• Proven ability to define technology strategy and translate vision into execution.
•  Strong executive presence with exceptional relationship management skills.
• Experience leading complex technology operations and transformation programs.
• Strong understanding of enterprise risk, compliance, governance, and regulatory environments.
• Demonstrated success managing cross-functional teams and strategic vendors.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.