Yext is the leading global enterprise agentic marketing platform. For over 15 years, the world's most recognized brands in financial services, healthcare, retail, hospitality, and food have relied on us to keep their brand visible, accurate, and ahead of the competition across every search and AI surface that matters.
We drive customer value through our technology, competitive intelligence, and agentic capabilities to win in an AI-first world. Our partners count on us for strategic, proactive guidance and capabilities, and that distinction shapes everything we build.
Our team takes ownership, challenges each other's thinking, and turns ideas into results without waiting for a playbook. Those who perform at Yext are rewarded with increased scope, opportunities to tackle complex challenges, broader responsibilities, and meaningful development that enables them to grow alongside a company expanding through both product innovation and strategic acquisitions. The market is racing to adapt to AI, and Yext is at the forefront of that shift. Our ambitions are big, our innovation is accelerating, and the opportunity in front of us is enormous. If you want to do the most important work of your career, come join us!
As a Services Specialist on our Assistance team, you will be responsible for providing platform configuration, content management, and platform optimization services to our customers. You will be an extension of our customers’ teams and will be trusted to help manage their brands’ digital experiences powered by the Yext platform. We value individuals who are detail-oriented, excellent communicators, creative problem solvers, and are motivated by delighting and helping customers. Ideal candidates are reliable, can learn and adapt quickly, and enjoy contributing in a team environment while holding themselves to a high standard of individual performance.
What You’ll Do
- Responsible for the successful administration of in-platform task execution for pooled customers
- Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
- Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
- Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
- Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
- Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
- Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
- Be an expert in Yext Content and configuration, helping customers achieve their end goal through best practices
What You Have
- BA/BS degree or equivalent experience
- 2+ years of operations, technical support, customer success, or analyst experience
- Desire to delight customers with every interaction
- Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features
- Experience with Zendesk or other help desk software
- Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
- Detail-oriented, organized, process-driven
- Ability to work quickly and accurately in a high-volume environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
#LI-CH1
Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.
Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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Yext New York, New York, USA Office
Yext New York City Office
The Yext Building is located in Chelsea — an iconic neighborhood on the West Side of Manhattan known for its art galleries and skyline views. The 9-story office has terraces on every floor and is steps away from famous shops & restaurants, including the Starbucks Reserve and Chelsea Market.
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