Shuttle Supervisor

Essential Functions:

· Conducts quality improvement inspections within assigned areas of responsibility.

· Ensures safety and satisfaction levels are meeting and/or exceeding expectations.

· Assures the highest quality of customer satisfaction.

· Assists with Training and Development

· Provides guidance to Bus Operators and Fueler/Cleaners

· Monitor the rotation of buses in service.

· Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.

· Leads and participates in a team to ensure the successful operation of the shuttle bus service.

· Conduct safety observations

· Complete daily operational reports

· Report performance issues to Management

· Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.

· Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

· Capability of working various shifts as Operations is 24/7

· This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.

· Provides leadership and direction to team members.

· Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.

· Provides positive coaching to team members.

· Assists with the training of team members.

· Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.

· Reports damaged, broken and out of work features/items.

· Coordinate scheduling for extra service requests by client

· Oversees and performs additional service requests.

· Provides training to all new team members.

· Attends and participates in all meeting and training sessions.

· Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.

· Performs all tasks and duties required of your team.

· Assign buses to Bus Operators

· Assign tasks to Fueler/Cleaners

· Complete required reports

· Email communications

· Can be positioned at Dispatch or in the Field

· Miscellaneous duties as assigned.

· Ability to work in various weather conditions.