Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

As our SOC Support Specialist, you will be the essential intermediary between our partners and our internal Security Operations Center (SOC) team. This pivotal role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity operations, to facilitate effective service delivery and ensure partner satisfaction.

Responsibilities:

Serve as the first point of contact for partners, addressing queries and concerns regarding cybersecurity issues
Monitor security alerts from partner networks, analyze them for severity, and escalate them to the SOC team as needed
Translate and communicate technical details and SOC actions to partners to ensure clarity and understanding
Coordinate incident phone calls and follow-up activities between partners and the SOC team
Advise partners on security best practices and preventive measures based on the insights derived from SOC activities
Stay updated on the latest cybersecurity trends and technologies to enhance service quality and partner trust
Handle other product-related support requests when necessary to help handle support volume
Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
Utilize excellent customer service skills and exceed customer expectations

What You Bring To The Team:

Highly Capable IT/help desk professional who is eager to transition into a cybersecurity role
Relevant background in Information Technology, Cybersecurity, or a related field, or equivalent professional work experience
Experience or developed, evidenced, hands-on interest in cybersecurity
Exceptional communication and interpersonal skills, capable of explaining complex security issues in accessible terms
Demonstrate empathy during critical security incidents
Ability to analyze and prioritize incidents based on their potential impact

What We Offer:

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement to build/upgrade home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or participating in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

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Greg Ake

Researcher Tech Lead

GROWTH STRATEGY

Welcome to the team

“When I started my own business, I never wanted to work for someone else ever again — and yet here I am at Huntress,” said Senior Threat Research and Cyber SME Greg Ake. The decision to let his EDR company, Level Effect, get acquired in 2020 came down to a sense of trust, he said. “The transparency, mission and proven track record of the company alleviated any concern of relinquishing the project,” Ake continued. ”Knowing what Huntress is trying to do, what we are capable of and who is involved in these endeavors, you can bring about real change and understand where everybody’s at.”

We don’t have any of the gatekeeping you get with a traditional bureaucracy. Everyone understands what the goal is.

Jamie Levy

Director of R&D

PURPOSE DRIVEN

Behind enemy lines

A developer with more than 10 years of experience working in digital forensics and incident response, Jamie Levy is happiest when her day job encompasses both development and investigative work. The Director of R&D relishes her position as an ally for the 99 percent, leaving her previous role away from enemy lines to aid in Huntress’ mission. “I felt like I needed to get back to chasing the bad guys,” Levy said. “Working at Huntress gives me the perfect opportunity to build things while also giving smaller companies the tools they need to survive.”

There’s something to be said for being scrappy and protecting companies that need help.

Sharon Martin

Lead Product Owner

SKY’S THE LIMIT

Choose your own adventure

United by a collective desire to make the world a safer place, Huntress is committed to creating a work environment that attracts the best and brightest in the industry. The cybersecurity company provides team members with the tools and resources they need to continue growing and advancing their careers. “Support-wise, the sky’s the limit,” Technical Product Owner Sharon Martin said. “If someone on the team is interested in moving over to another role within Huntress and is highly motivated about the move, we’ll find a way to make that move possible.”

My approach to leadership is pretty simple: to make working here a positive and rewarding experience so that the people on my team naturally strive to do their best.