Manage and respond to customer queries on social media platforms. Provide support while maintaining brand voice, troubleshoot issues, and report interactions.
- Job Description:
As a Social Media Support Representative, you’ll be responsible for managing and responding to customer queries on various social media platforms like Facebook, Twitter, Instagram, and more. Your role will involve providing customer support while representing the company’s voice and brand. - Responsibilities:
- Monitor social media accounts for customer inquiries and feedback.
- Respond to questions, comments, and complaints on social platforms promptly.
- Maintain a professional tone while engaging with customers online.
- Troubleshoot problems and offer solutions via social media.
- Work closely with the marketing and PR team to maintain brand consistency.
- Escalate more complex issues to the relevant departments.
- Track and report social media interactions and feedback.
Top Skills
Facebook
Instagram
Twitter
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The Remote Social Media CSR will manage customer inquiries via social media, resolve issues, and maintain brand tone while collaborating with marketing.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
