Software Engineer Principal Sr - Intelligent Automations

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Software Engineer Principal Sr within PNC's Technology - Automation Platform organization, you will be based in Pittsburgh, PA or Dallas, TX.
As a Software Engineering Principal Senior, you will serve as a hands-on technical leader responsible for driving the design, architecture, and delivery of enterprise-scale Intelligent Automation solutions. This role focuses on GenAI, Document AI, and Virtual Assistant platforms, with a strong emphasis on RAG-based architectures and agentic systems. You will operate with broad autonomy to solve complex problems, influence enterprise architecture, and mentor engineering teams, while ensuring solutions are scalable, secure, compliant, and aligned with enterprise standards.
Key Responsibilities will include, but are not limited to:
Technical Leadership & Architecture:
- Architect and evolve GenAI solutions with a focus on RAG, agentic workflows, and AI-driven automation
- Lead design decisions to ensure scalability, resiliency, security, and performance
- Define and implement reference architectures and reusable frameworks
End-to-End Solution Ownership:
- Drive full lifecycle delivery, including design, development, deployment, and production support
- Build and optimize AI-driven automation workflows and document processing pipelines
- Ensure solutions meet enterprise governance and Responsible AI standards
GenAI Engineering Excellence:
- Establish best practices across code quality, testing, CI/CD, observability, and security
- Drive platform engineering standards for LLM, RAG, and agent-based systems at scale
- Identify and mitigate technical debt, risks, and performance bottlenecks
Stakeholder Engagement & Communication:
- Partner with product, architecture, business, risk, and security teams
Translate complex business needs into scalable technical solutions
- Present architecture strategies and trade-offs to senior leadership and executives
Mentorship & Team Enablement:
-Mentor engineers across teams on architecture, design, and coding practices
- Support career growth and promote a culture of engineering excellence
Required Skills & Experience:
Core Technologies:
GenAI / AI Engineering
- Hands-on experience with LLMs, RAG architecture, and agentic systems
- Experience building AI-driven enterprise automation solutions
Document AI / Automation:
- Experience with OCR, NLP, and Intelligent Document Processing
- Experience automating document-centric workflows
Virtual Assistants:
- Experience with conversational AI platforms (e.g., Kore.ai or similar)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Leads the design, development, and maintenance of software solutions across multiple product lines.
• Directs and consults on all phases of software engineering life cycle and troubleshoots technical problems as needed using agile methods.
• Leads complex problem solving and resolves workflow problems through automation optimization.
• Monitors security technology trends and ensures the adaptability of techniques to various system architectures. Encourages sound technology choices are made and drive innovative technology architecture and solution design.
• Provides technical guidance and support to colleagues and solution development.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

CompetenciesApplication Design, Architecture, Coaching Others, Design Thinking, IT Environment, Problem Solving, Software Process Improvement (SPI), System Development Life Cycle, Technical Troubleshooting

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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