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Develops and customizes Epicor ERP applications using .NET programming, databases, reporting tools, and SDKs. Responsibilities include building and testing customizations, BPMs, reports, and queries; documenting software changes; troubleshooting issues; managing tickets; training end users; and supporting client satisfaction. Requires strong communication, organization, independent problem-solving, and occasional evening or weekend availability.
Description
SOFTWARE ENGINEER
Department: Enterprise Systems Group
Billable Hours Goal: 80% of worked hours
Position Type: Full Time
Travel Required: Minimal as needed
JOB SUMMARY:
Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business. Adhere to ComTec's 4 values: Passionate about the customer, Dedicated to the employee, Do the right thing, Fire in the belly.
REPORTS TO: Manager, Enterprise Systems Group
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
- Utilize ERP and SDK tool set in conjunction with programming knowledge to provide customized solutions both within and external to the application
- Develop and test Customizations, BPM’s, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy
- Document all modifications to client software according to company policy
- Manage assigned ticket and task queue to meet deadlines and other milestones
- Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools
ADDITIONAL RESPONSIBILITIES:
- Troubleshoot, identify and evaluate alternative solutions to a problem
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Other duties as required
Requirements
TECHNICAL SKILLS:
- C# / VB.NET (intermediate/Advanced)
- Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
- Crystal Reports development (Basic)
- Microsoft SSRS Reporting (Basic)
- Knowledge of Progress ABL code and/or Microsoft LINQ a plus
SOFT SKILLS & ABILITIES:
- Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Ability to multi task
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
- Demonstrate empathy with users and professionalism at all times
- Work well with clients at all levels
- Operate with client satisfaction in mind
- Energy, enthusiasm and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
- Related Bachelor’s degree or equivalent work experience
- 4+ years of Microsoft .Net programming experience
- Epicor application experience a plus
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Use of computer and office equipment
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
- Ability to schedule for evening or weekend work occasionally
- Valid driver’s license in your state of residence and reliable personal vehicle
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