Lead pre-sales and solution architecture for customer experience (CX) engagements: meet clients, elicit business and technical requirements, design and scope IVR/contact-center solutions, deliver demonstrations, respond to RFIs/RFPs, create proposals, and collaborate with sales, partners, and internal teams. Travel to client meetings and field events.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
- Work with customers to identify business and technical requirements
- Architect and scope solutions which meet business and technical requirements
- Present solutions and conduct demonstrations
- Create proposals and respond to functional and technical elements of RFIs/RFPs
- Collaborate with sales, partners and internal teams to provide clients with CX solutions
Requirements
- Ideal candidate must be self-managed with a proven track record in professional services and software sales
- 5+ years of speech-based IVR development experience
- Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
- Knowledge of contact center infrastructure
- Experience with large contact center implementations
- Strong presentation skills
- Excellent verbal and written communication skills
- Available to travel
- BS in Computer Science or Information Systems is strongly preferred
Salary is DOE and is extremely competitive.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads enterprise-wide ServiceNow architecture and strategic portfolio governance across complex customer environments. Defines multi-product roadmaps, integration patterns, reference architectures, and governance frameworks; advises C-suite stakeholders; leads executive workshops and pre-sales architecture engagements; evaluates AI integration and enterprise transformation strategies; and mentors delivery teams and partners.
Top Skills:
Agentic AutomationAi Workflow OrchestrationApp EngineItomItsmServicenowTogafZachman
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Develop enterprise cyber defense strategies, multi-year security roadmaps, and defensive blueprints. Collaborate with threat hunting, intelligence, security operations, architecture, and engineering teams to model threats and define countermeasures. Prototype and evaluate cybersecurity capabilities, analyze network protocols and traffic patterns, align technical controls, assess emerging technologies, and automate security workflows. The role requires extensive security architecture, network sensor, protocol analysis, packet capture, and proof-of-concept experience.
Top Skills:
AWSAzureBgpDnsGCPHttp/SNetwork Packet BrokersPacket Capture (Pcap)SIEMSoarSsl/Tls DecryptionTcp/IpTls
Security • Cybersecurity
Enable Southeast Asian channel partners to qualify, position, demonstrate, size, and support Dragos OT cybersecurity solutions. Build partner certification and training programs, create technical enablement assets, support partner-sourced opportunities, coach sellers, provide technical escalations, and coordinate evaluation deployments. The role requires cybersecurity, pre-sales, solution architecture, network monitoring, industrial-sector, and partner enablement expertise, with regular regional travel up to 50%.
Top Skills:
Industrial ProtocolsNetwork ArchitectureNetwork Collection DesignOt CybersecurityPassive Monitoring
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
