Drive customer implementations of Motif’s Design product from pilot through adoption. Responsibilities include technical validation, product demonstrations, custom architecture and proof-of-concept design, deployment integration, training, onboarding content, and customer feedback. The role partners with Sales, Customer Success, and Forward Deployed Engineering, requires daily onsite customer engagement in NYC and frequent travel. Candidates need architecture practice experience, computational design expertise, customer-facing technical experience, and hands-on AI agent development.
Motif is the first agent-native platform for building design.
We're looking for a highly technical, customer-facing Solutions Engineer to drive the initial implementation of Motif's Design product; getting in the room with customers and delivering a solution that works.
You have an architecture practice background and are customer-obsessed; you want to see your work land directly with customers and watch it change how they design.
This is not a remote role and will require your daily onsite presence.
What you'll do
- Drive the initial implementation of Motif's Design product with customers - from pilot to full adoption.
- Provide technical validation, product demos, custom architecture design, proof-of-concept design, deployment integration, conduct training.
- Create technical solutions to bridge Motif's technology and how customers actually design, day to day - find the best way to make it click.
- Obsess over real outcomes: daily active usage climbing and customers raving about us.
- Help build onboarding materials, training content, provide feedback and input to Product Management - whatever it takes to get customers ramped and increase adoption.
- Partner with Motif's Sales, Customer Success, Forward Deployed Engineers to make adoption smooth and successful.
- Not a work-from-home job - you'll be onsite at customer locations across NYC and beyond, as often as customers need you there.
- Lots of face time with customers - expect to travel a lot.
What you bring
- 5+ years of relevant experience, with real time in an architecture practice.
- Computational design chops - Grasshopper, Python, Rhino - on actual professional projects, not side experiments.
- Prior experience in a technical, customer-facing role and owning outcomes. Shipping the technology isn't the finish line for you - adoption is.
- Consultative communication style - you listen and guide customers, you don't just present at them.
- You genuinely love technology; you use AI tools constantly and have actually built AI agents yourself - not just read about it.
It would be great if you had
- BIM and Revit experience, and general hands-on experience with Design Technology related software within the AEC Industry.
- A track record of moving adoption metrics like daily active usage — not just shipping the product and walking away.
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