Specialist, Workplace Experience

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the Position:

Known is seeking a Specialist, Workplace Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work.

Serving primarily as the Office Manager, this person owns the daily operations of our NYC office and is a consistent, approachable presence for employees. By keeping the office organized and running smoothly, the Specialist helps set the tone for a workplace where people feel welcomed and supported.

Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for.

This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work.

This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters.

WHAT YOU’LL DO

Office Operations (Primary Focus)

• Oversee daily office operations and maintain a productive, organized, and welcoming environment
• Serve as the primary point of contact for office-related needs and employee requests
• Manage office supplies, amenities, and shared spaces 
• Track and submit office expenses and support budgeting processes
• Coordinate maintenance, repairs, and facilities requests, and maintain office equipment
• Manage vendor relationships and office services
• Handle mail, deliveries, shipments, and general office logistics
• Support workspace setup, onboarding logistics, and office updates as needed

Workplace Experience & Culture

• Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming
• Coordinate event logistics, including catering, supplies, room setup, and vendor management
• Support initiatives related to employee engagement, wellbeing, learning and development, and cultural observances
• Maintain office amenities, food and beverage programs, and swag inventory
• Support onboarding experiences and welcome clients and guests
• Serve as a liaison between Known offices to support coordination of internal events, workplace initiatives, and shared programs

Internal Communications & Administrative Support

• Support internal communications, including Slack posts and emails, calendar invites, and communication channels
• Maintain internal calendars, documentation, and shared resources
• Partner with Talent on scheduling and employee logistics
• Support special projects across Culture, Communications, Facilities, and Events

WHAT YOU HAVE

• 3+ years of experience in office management, workplace operations, or office administration
• Experience overseeing daily administrative operations of an office
• Proven ability to manage multiple priorities and systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Strong attention to detail and time management skills
• Experience managing vendors and office services
• Ability to work independently and take ownership of responsibilities with minimal oversight
• Strong judgment and problem-solving skills
• Proficiency in Microsoft Office and Google Workspace
• Basic budgeting or expense tracking experience preferred
• Experience supporting internal events or programs preferred

WHO YOU ARE

• A self-starter who works independently and takes ownership
• Highly organized and dependable
• Comfortable managing multiple responsibilities simultaneously
• Approachable and service-oriented
• Solutions-oriented and proactive
• Comfortable interacting with employees at all levels
• Passionate about workplace culture and employee experience

WORK ENVIRONMENT

• Full-time, five days per week in Known’s NYC office
• Occasional early mornings or evenings for events
• Includes hands-on operational tasks such as stocking supplies and event setup

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $72K-$78K

            This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

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