Specialist Leave of Absence

Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

• Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.
• Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.
• Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.
• Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.
• Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.
• Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.
• Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.
• Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.
• Assists with return-to-work coordination, including accommodation implementation and scheduling.
• Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.
• Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.
• Provides training and education to managers and employees on leave policies, processes and expectations.
• Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site. 

What do you need to succeed?

• 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.
• Bachelor's degree preferred
• Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.
• Experience working in an environment governed by collective bargaining agreements, preferred.
• Strong knowledge of FMLA, ADA, and state/local leave laws.
• Excellent organizational skills with the ability to manage high-volume, detail-oriented work.
• Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.
• Ability to handle sensitive and confidential information with discretion, care, and integrity.
• Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.
• Must have effective time management skills and maintain organized workflows in a fast-paced environment.
• Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

• Primarily a desk-based role with extended periods of computer use.
• Working in a fast-paced environment and may work evenings and weekends based on business needs.

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