Sr. Associate - Sustainability Leader, Continuous Improvement 94073

Location Designation: Hybrid - 3 days per week
Business Unit Overview
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview
The Sustainability Leader, Continuous Improvement (CI), is responsible for sustaining and strengthening the Continuous Improvement Management System within the Service Experience Value Stream. This role partners with leaders across teams to embed continuous improvement practices, strengthen organizational capabilities, and support delivery of business performance objectives.
The Sustainability Leader coaches Tier 1-3 leaders on foundational CI tools, facilitates capability-building activities, supports management system assessments, and drives adoption of standardized practices that improve operational effectiveness. Working closely with business leaders and the Continuous Improvement Center of Excellence (COE), this role helps teams identify opportunities, execute improvement plans, and sustain measurable results through structured problem solving and performance management.
What You'll Do

• Coach Team Leads, Directors, and other business leaders on foundational Continuous Improvement tools and management system practices, including root cause problem solving, standard work, visual management, and performance routines to strengthen team effectiveness and capability.
• Support the execution and sustainment of the Continuous Improvement Management System by facilitating assessments, participating as a Management System Assessment (MSA) assessor, and helping teams develop and execute 100-day improvement plans.
• Partner with business teams to identify, prioritize, and implement improvement initiatives that contribute to annual performance objectives and support targeted value creation through measurable operational improvements.
• Align team-level objectives with business scorecards by supporting performance tracking, visual management practices, and outcome-based discussions that drive accountability and continuous improvement.
• Collaborate with the Continuous Improvement Community of Practice, share best practices, support tool standardization efforts, and provide informal mentorship to Change Agents and newer Sustainability Leaders as appropriate.

What You'll Bring
Required Skills

• Bachelor's degree or equivalent professional experience.
• Experience applying Continuous Improvement principles, methodologies, and tools in a business, operational, or service environment.
• Demonstrated ability to coach and influence front-line and mid-level leaders while building strong, collaborative relationships.
• Strong problem-solving and analytical skills with the ability to translate data and insights into actionable improvement opportunities.
• Effective verbal and written communication skills with the ability to facilitate discussions, training sessions, and stakeholder alignment activities.
• Proficiency with Microsoft Excel and PowerPoint, including the ability to analyze information and create clear, impactful presentations.

Preferred Skills

• Previous experience serving as a Change Agent, Continuous Improvement practitioner, or related transformation role.
• Experience supporting management system assessments, operational excellence initiatives, or performance management processes.
• Familiarity with structured improvement methodologies, including Lean, continuous improvement frameworks, or root cause problem-solving approaches.
• Experience working in cross-functional environments and supporting organizational change initiatives.

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Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94073
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