Sr Business Process Analyst

Why UKG:    

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.  

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. 
Job Description
As a Business Process Analyst, you will partner with executive leaders, process owners, and product and technology teams to map complex processes, understand how signals, decisions, and handoffs affect outcomes, and identify opportunities to improve. You will help design connected AI-enabled processes where coordinated agents combine internal and external signals with business context to prioritize next-best actions, balancing autonomy with human oversight. You will own scoped analysis and design from journey maps and future-state concepts to recommendations and partner with delivery teams as they define requirements, validate solutions, and measure results. You will help turn enterprise priorities into practical change and measurable business results.
Key Responsibilities
• Strategic Opportunity Framing: Partner with executive leaders and business teams to turn strategic priorities into clearly defined process challenges, target outcomes, and hypotheses for where AI can create value.
• End-to-End Journey Reimagination: Combine interviews, process data, and experience insights to understand where work breaks down. Map current journeys and shape simpler, more effective future experiences for customers and employees.
• Integrated Agent Orchestration: Help design connected AI agents as coordinated capabilities within end-to-end processes. Map how they combine internal and external signals with business context to prioritize next-best actions, determine when they can act autonomously, and identify when human review, approval, or intervention is needed. Define safeguards, handoffs, and exception paths.
• Product Thinking and Solution Definition: Shape future-state ideas into solution concepts and MVP scope. Partner with delivery teams, contributing process context and user needs as they define requirements, use cases, user stories, and acceptance criteria.
• Performance, Safeguards, and Continuous Improvement: Define baselines, business outcome measures, and guardrails for AI-enabled processes. Monitor agent and process performance, user feedback, exceptions, and human interventions; use evidence and targeted experiments to improve orchestration, safeguards, and workflows over time.
• Rapid Validation and Iteration: Partner with delivery teams to review prototypes, gather user feedback, and assess whether proposed solutions address process needs. Support UAT and use findings to refine the process design.
• Future-State Alignment and Mobilization: Facilitate working sessions with business and delivery leaders to align on future-state process models, surface tradeoffs, clarify ownership and decisions, and build commitment to implementation. Surface dependencies and risks, support adoption, and communicate progress to keep teams moving toward outcomes.
Required Qualifications
• 2–3 years of hands-on experience in business process analysis or process improvement in an operational or business environment, with the ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys, documenting roles, decisions, systems, data, handoffs, and controls, and contributing to future-state designs.
• Experience facilitating stakeholder interviews or working sessions to understand process needs, align stakeholders around future-state designs, surface tradeoffs, document decisions, and communicate findings clearly.
• Experience analyzing process performance and qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product and delivery teams to explain process needs and contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping and user feedback, and helping teams prepare for implementation, adoption, or UAT.
• Ability to apply curiosity and sound judgment to AI-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills, including the ability to present concise, decision-ready analysis to business stakeholders and executive leaders.
Additional Qualifications
• Experience with BPMN or another process modeling approach and tools such as Visio, Miro, or Lucidchart.
• Exposure to Lean, Kaizen, Six Sigma, Agile, service design, or other process improvement methods.
• Exposure to AI agent or workflow orchestration, including connecting capabilities across systems, using signals and business context, and defining human review and safeguards.
• Exposure to reporting or data analysis tools such as Power BI, Tableau, or SQL.
• Familiarity with CRM, ERP, HR, finance, customer support, or workflow platforms.
• Experience working in a cross-functional or global organization.

Company Overview:  

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That’s why more than 80,000 organizations worldwide trust UKG to run their workforce — not just manage it. Learn more at ukg.com. 

Equal Opportunity Employer     

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.  

View The EEO Know Your Rights poster        

UKG participates in E-Verify. View the E-Verify posters here.   

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].  

The pay range for this position is $83,500 to $119,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits