ActionIQ
Our mission is to unlock the power of data to transform customer engagement and create authentic human connections.
Remote

Sr. Engagement Manager

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Employer Provided Salary: 140,000-157,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

What You’ll Be a Part Of:
ActionIQ is a new kind of customer data platform that lets marketing teams tap directly into central data sources and activate it anywhere in the customer journey. Unlike traditional CDPs, ActionIQ keeps data securely where it lives and makes it easy for marketers to design personalized interactions that unlock revenue across the entire customer lifecycle. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. We partner with enterprise brands such as Albertsons, e.l.f., Dell, The Washington Post and many more to achieve growth through extraordinary customer experiences.
The Team You’ll Join:
The Engagement Team at ActionIQ plays a critical role in optimizing our clients’ engagement with the ActionIQ platform. In order to gain customer referrals, maximize client satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders. 

As a Senior Engagement Manager, you’ll report to an Associate Director, Engagement. You will play a leadership role in maintaining client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ.

Please note, this position is open to NYC based, Hybrid employees and Remote West Coast at this time.

One year from now you will have:

  • Led the customer relationship at multiple enterprise accounts, designed the project roadmap with the ActionIQ platform, and executed against it. 
  • Built strong relationships with key customer stakeholders and deeply understood their business needs
  • Provided expert recommendations to our customers on how to expand AIQ usage to drive business value
  • Worked alongside other Professional Service team members to deliver quality solutions to complex customer problems
  • Worked closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs

How You’ll Contribute:

  • Manage large-scale SaaS implementation projects with numerous verticals, working with customer leadership teams to prove value provided by ActionIQ
  • Serve as primary point of contact and project manager between the customer and all internal teams, including tracking and delivering on commitments to customer, and leading internal and external meetings 
  • Collaborate directly with the customer to understand the goals, testing strategies, and execution plan for marketing programs
  • Maintain strong relationships with the customer’s end user teams and project stakeholders, including data, analytics, and marketing teams
  • Develop use cases and collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization
  • Direct and develop project budgets and timelines for customers, managing the overall project team on a day-to-day basis
  • Engage as needed in pre-sales conversations to facilitate services scoping and contracting and to highlight post-sales services processes and their value to customers

What You Bring

  • 7+ years of experience in a consulting/ system integrator company, in a customer facing role, managing enterprise level, complex enterprise SaaS implementations 
  • Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
  • Willingness to travel up to 30% of the time
  • Knowledge of SQL or other coding languages preferred. Note, the Sr. EM  is not expected to write any code, but the knowledge can be very helpful for technical conversations

Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.

Compensation:  

  • Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $125,000 - $157,500


Benefits & Perks Preview: 

  • Stay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave
  • Accelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses.
  • Enjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid. Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.
  • Join a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.
  • For additional information about all of our benefit offerings, check out our Careers page. 

Learn from your future colleagues: 

For the latest on our people and products visit: 

  • Product Blog
  • Tech Blog 
  • Life At ActionIQ

Your Interview Journey:

  • Check out this guide for an overview of our interview process.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.


See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

We offer benefits catered to the whole person, from top of the line healthcare coverage and wellness programs to employee experiences and professional development opportunities, our employees are at the center of all that we do. As an Actionite, you’ll have the opportunity to explore, enhance and expand your skill set through conferences, workshops, experiential learning, cross-team collaboration and more.

We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
Bi-weekly meetings where we all come together to learn more about the latest in the organization from leadership and colleagues.
In-person revenue kickoff
Flexible work schedule
Our working hours are 10-6pm EST but this is flexible based on your location and your team’s ways of working.
Remote work program
For employees who are not fully remote we offer two remote seasons during the year where all employees can work from anywhere. https://www.actioniq.com/blog/actioniqs-new-ways-of-working
Diversity
Documented equal pay policy
Hiring practices that promote diversity
Structured hiring processes and practices, Diverse hiring panels, Gender decoder for job descriptions, Interview training for all hiring managers and teams
Health Insurance + Wellness
Flexible Spending Account (FSA)
Provided through Navia
Disability insurance
Dental insurance
Two plan options through Guardian.
Vision insurance
Provided through Guardian/VSP XPHealth vision discounts
Health insurance
Choice of four EPO & PPO plans through Anthem BCBS
Life insurance
Supplemental insurance to provide an extra layer of protection that pays you cash when you experience an unexpected, qualifying accident (Critical Illness, Accident, Hospital Indemnity).
Wellness programs
One Medical Membership, Gym Reimbursement through Anthem BCBS, Live Health, and Midi-Health.
Mental health benefits
Employee Assistance Program (EAP) Care Concierge Spring Health
Financial & Retirement
401(K)
Provided through Empower Retirement. Sofi and Origin Financial (personal finance and financial planning tools)
Company equity
Equity options are granted to our employees and executives upon the date of hire. Options are fully vested after 4 years of employment.
Charitable contribution matching
Employee donations of up to $500 per employee per fiscal year will be matched.
Child Care & Parental Leave
Generous parental leave
All new parents are eligible for 12 weeks of 100% paid parental leave following a child’s birth.
Family medical leave
ActionIQ provides all qualified employees with 4 weeks paid leave to care for a seriously ill family member (child, spouse, parent, sibling, or registered domestic partner).
Vacation + Time Off
Generous PTO
We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance. We trust employees to communicate time off so colleagues feel supported and prepared.
Paid holidays
Company-wide vacation
Every year the company is closed from December 24th through the 1st of the year for a winter break.
Office Perks
Commuter benefits
Provided through Navia
Company-sponsored outings
Free snacks and drinks
Fully stocked kitchen at 11 Madison Ave.
Some meals provided
Boxed style lunches provided twice a week.
Company-sponsored happy hours
Bi-monthly social hours following All Hands Meetings
Meditation space
Mother's room
Professional Development
Job training & conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
We set aside time for our employees to learn from each other, gain perspective, and foster an environment of curiosity. (Culture Talks, Curiosity Series, Data Bytes)
Promote from within
Online course subscriptions available

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and a company-wide winter break, ActionIQ offers perks that take care of the whole person and their families. We even offer a benefits guidance tool to help employees navigate our many perks through Nayya.

More Jobs at ActionIQ

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ActionIQFind similar jobs like this