Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The Global Account Manager is responsible for developing and executing the global account strategy for a portfolio of up to 10 strategic global accounts. This is an individual contributor role with broad influence across regions, divisions, and functions.
The role owns the overall commercial relationship for assigned accounts, drives revenue growth, expands enterprise-level partnerships, and coordinates internal resources to deliver a consistent and differentiated customer experience globally.
Key Responsibilities
Strategic Account Leadership
Develop, own, and execute global account plans for up to 10 assigned strategic accounts.
Build a deep understanding of each customer’s business priorities, organizational structure, procurement strategy, decision-making process, and long-term growth objectives.
Identify opportunities to expand share of wallet across regions, divisions, and product/service portfolios.
Establish trusted advisor relationships with senior customer stakeholders, including executive, procurement, technical, operational, and commercial leaders.
Commercial Growth and Performance
Deliver annual revenue, margin, and growth targets for assigned accounts.
Lead opportunity identification, pipeline development, forecasting, and account-level growth strategy.
Support enterprise-level agreements, pricing strategies, contract renewals, and negotiations in partnership with commercial, legal, finance, and business unit teams.
Monitor account performance, market trends, competitive activity, and customer needs to inform account strategy and business decisions.
Matrix Leadership and Cross-Functional Coordination
Lead through influence as the central point of coordination for assigned accounts across regional commercial teams, business units, customer service, supply chain, finance, legal, and technical teams.
Align internal stakeholders around customer priorities, account plans, growth opportunities, and issue resolution.
Ensure consistent account execution globally while adapting to regional and business-unit needs.
Resolve escalated customer issues by coordinating appropriate internal resources and driving timely action.
Customer Partnership and Value Creation
Position the company as a strategic partner by aligning solutions to customer objectives.
Lead business reviews, executive meetings, and strategic planning discussions with assigned customers.
Translate customer challenges into actionable opportunities across products, services, workflows, and enterprise solutions.
Support initiatives that improve customer experience, operational efficiency, innovation, risk mitigation, and long-term partnership value.
Governance, Forecasting, and Reporting
Maintain accurate account plans, opportunity pipelines, forecasts, stakeholder maps, and customer engagement records.
Provide regular updates to leadership on account performance, risks, opportunities, and strategic initiatives.
Track progress against revenue, margin, pipeline, and account development objectives.
Ensure compliance with company policies, pricing guidelines, contract requirements, and ethical business practices.
Required Qualifications
Bachelor’s degree in business, life sciences, engineering, or related field required; advanced degree preferred.
Significant experience in strategic account management, enterprise sales, commercial leadership, business development, or related commercial roles.
Demonstrated success managing large, complex, global or multinational customer relationships.
Strong commercial acumen, negotiation skills, and ability to drive profitable growth.
Experience working in a matrixed, global organization.
Ability to influence without direct authority across functions, business units, and geographies.
Strong executive presence and ability to communicate effectively with senior internal and external stakeholders.
Proven ability to develop strategic account plans and convert strategy into measurable commercial results.
Preferred Qualifications
Experience in life sciences, diagnostics, biopharma, healthcare, laboratory products, manufacturing, or related industries.
Experience managing global contracts, enterprise agreements, or multi-region commercial programs.
Familiarity with CRM tools, forecasting processes, and account planning methodologies.
Strong understanding of customer procurement processes, complex buying centers, and strategic sourcing models.
Key Competencies
Strategic account planning
Executive customer engagement
Commercial negotiation
Matrix leadership
Influence without authority
Business and financial acumen
Global mindset
Customer focus
Problem solving
Stakeholder management
Accountability for results
Scope and Impact
This is an individual contributor position responsible for managing up to 10 strategic global accounts. The role is expected to operate with a high degree of independence, influence senior stakeholders, lead complex global account strategies, and contribute materially to revenue growth, customer retention, and enterprise partnership development.
The Global Account Manager does not directly manage people but is expected to lead cross-functional teams through influence, alignment, and accountability.
Travel Requirements
Travel may be required to support customer meetings, business reviews, internal planning sessions, and regional or global account activities.
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $130,900.00–$215,900.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
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