Leads online merchandising strategy and team execution across navigation, search, assortment, site content, campaigns, and customer experience. Uses customer interaction data and business performance metrics to develop recommendations that improve conversion, margin, and sales. Partners with Buying, Planning, Search, Affiliate, Marketing, and other site merchandising teams to optimize category structures, SEO, campaigns, and consistent omnichannel experiences.
About
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
The Merchandise Manager develops the online merchandising strategies for their family of business and leads a team in executing those strategies, while partnering with cross-functional teams to maximize the customer experience.
Essential Functions
- Lead a team in executing merchandising strategies for navigation, on-site search, assortment layout, site content, and enhancements; ensuring an omni-channel approach
- Measure, analyze, and report how customers interact with the site across devices to drive strategic, actionable recommendations for team to execute
- Leverage all available resources and data to improve the overall customer experience to meet and exceed top-line, margin and conversion plans across all devices
- Collaborate with Buying and Planning teams to optimize opportunities for your family of business
- Continuously improve category navigation structure through analysis of key business drivers
- Responsible for on-site campaign planning, briefing, and implementing for marketing assets
- Collaborate with other Site Merchandise Managers to develop cross-site strategies and ensure consistent customer experience throughout the site
- Support digital marketing execution by implementing Search Engine Optimization (SEO) recommendations and assisting Search and Affiliate teams with linking support
Qualifications and Competencies
- Bachelor's Degree from a 4-year college or university
- 5+ years direct experience
- Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
- Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
- Ability to think creatively, strategically and technically
- Ability to work a flexible schedule based on department and Company needs
- Knowledge of MS Office computer programs are required
- This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.
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Bloomingdale's New York, New York, USA Office
1000 Third Ave, New York, NY, United States, 10022
Bloomingdale's New York, New York, USA Office
28-07 Jackson Ave, , New York, United States, 11101
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