Jobs at Bloomingdale's

Lead design and deliver advanced data science and deep learning solutions across enterprise domains. Define business problems, collaborate with stakeholders, build feature engineering and ML pipelines, validate models, run A/B tests, and mentor data science teams to operationalize AI-enabled services.

Lead Bloomingdale's Loyallist program and CRM to drive retention, tier migration, spend, and lifetime value. Own loyalty strategy, co-brand credit integration, lifecycle marketing across email/SMS/push/direct mail, personalization activation using first-party data, LTV modeling, and cross-functional partnership to align promotions, digital and in-store experiences.

Serve as senior strategic partner to the SVP to set priorities, lead high-impact digital/data/marketing transformation initiatives, manage operating cadence, drive cross-functional alignment across a matrixed enterprise, and translate complex analysis into senior-level narratives and plans.

Lead and develop store operations teams to drive sales, fulfillment, expense control, and customer service. Oversee cash office, vendor work orders, technology adoption, loss prevention, back-of-house organization, staffing, training, and operational scorecard metrics to meet EBIT and NPS targets.

Lead NPS, CSAT, and enterprise feedback programs; design qualitative and quantitative research; manage vendors and platforms (e.g., Medallia/Qualtrics); integrate sentiment with behavioral data; drive research project execution, synthesize insights, and influence cross-functional strategy and leadership decisions.

Lead the CHANEL brand business within the store, driving sales, client engagement, full-price sell-through, team development, and brand image. Partner with store and central teams to execute localized strategies, optimize selling technology, coach leaders, manage P&L elements, and ensure exceptional customer experiences.

Lead and craft brand voice and messaging across print, digital, and social. Conceptualize and execute 360° campaigns, ensure copy consistency and quality, manage proofreading, and collaborate cross-functionally to align content with brand strategy.

Lead a multi-million dollar shoes and ready-to-wear sales team, coach selling behaviors, drive clienteling and outreach, execute merchandising and fulfillment, track metrics, and support store priorities to maximize sales and customer experience.

Lead a high-impact analytics team to build dashboards, reporting, and AI-powered customer analytics. Drive segmentation, personalization, experimentation, and ML operationalization by partnering with Data Science, Data Engineering, and business stakeholders while mentoring analysts and championing data literacy.

Lead visual development for omni-channel campaigns across digital, social, email, web, and paid media. Create responsive Figma design systems, motion graphics in After Effects, and integrate genAI into concepting. Support senior art directors, collaborate with marketing and merchandising, and ensure brand-aligned, culturally relevant creative across 360° campaigns.

Lead enterprise talent development and performance strategy for Bloomingdale's. Build and execute programs for development, succession planning, talent reviews, performance management, culture surveys, metrics, and cross-functional partnerships to identify, develop, and retain top talent.

Support the Director of Special Events with event administration: vendor pitch decks, marketing briefs, central calendars, communications, recaps, budgeting/ROI, Eventbrite and .com listings, vendor setup, and support local teams for sales reporting and event execution.

Coordinate digital design and web content by exporting from Figma and building experiences in AEM and Contentful. QA and match editorial mockups, create/design assets with templates, provide UX feedback, maintain design systems, and collaborate across design, engineering, and marketing teams.

Lead Bloomingdale's credit strategy across acquisition, activation, engagement, retention, and cardholder value. Own issuer and enterprise partnerships, credit marketing calendar, KPIs, compliance, and credit economics to integrate card profitability into loyalty and lifecycle programs.

Lead Bloomingdale's Loyallist program strategy and roadmap to grow enrollment, penetration, retention, and member spend. Design tier architecture and benefits, own program economics and LTV modeling, set loyalty platform and data integration requirements, and integrate loyalty into in-store clienteling and CRM to drive measurable growth.