Sr. MFH Technology Innovation Project Manager

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview
The Sr. MFH Technology Innovation Project Manager is a mission-critical role designed to bridge the gap between our Multi-Family Operations and Technology functions. Serving as a hybrid Technical Project Manager, Data Analyst, and Operations Administrator, this role ensures the successful delivery of our technical roadmap. 

Responsibilities

• Manage the end-to-end JIRA lifecycle, including ticket scoping, drafting, submission, and user acceptance testing (UAT) for all department operational tech initiatives.
• Supports the identification, cause, and resolution of various bugs as they arise
• Provide direct oversight and execution of data loads, scrubs, and one-off reporting to ensure data integrity across systems.
• Develop and maintain comprehensive initial SOPs, process maps, and training materials to ensure scalable and consistent workflows across the department.
• Identify and support implementing automation opportunities such as CRM integrations to workflow management, ERP Integrations, and AI integrations.
• Act as the primary liaison and subject matter expert between cross-functional teams (such as Business Operations, Incentives, Project Management, Construction Management, Site Survey, Sales, Development, Design, and Interconnection/Permitting) and technology teams to manage day-to-day technical execution and release communications. 
• Support new product launches and technical initiatives to ensure full operational adoption of the new tools through clear documentation and support.
• Create scripts and write formulas to create automations, process improvements, and for reporting of analytics.
• Manage and enhance project pipeline reporting, providing a clear picture of the current status and a forecast of potential future issues.
• Supports troubleshooting for all cross-functional teams, tools, etc., including access issues, complex reporting, and more.
• Proactive identification and management of various issues that may lead to technical issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Management, or specialized training/ project management certifications; or equivalent work experience
• Minimum of 3 years of operations, business systems, or a related technical-operational role.
• Demonstrate advanced proficiency in Salesforce, JIRA, Reporting, and process mapping tools like LucidChart.
• Demonstrates strong proficiency of with Excel/Google Sheet formulas and functions
• Knowledge of Commercial Solar Installation or similar processes is a benefit
• Demonstrates strong attention to detail, accuracy and exceptional organizational skills
• Ability to think outside the box, leveraging creative thinking, and advanced creative problem solving skills
• Ability to understand business needs and translate them into data and IT requirements
• Able to present complex technical information in an easy-to-understand and actionable format for the business.
• Ability to define and organize tasks, conduct prioritization, and deliver in a timely fashion
• Excellent written and oral communication skills
• Ability to work independently with minimal supervision
• Strong desire to understand the operation of the business and root cause for outcomes
• Collaborative, working with colleagues from across the organization to drive outcomes and share knowledge
• Show a proven track record of managing technical projects from inception through final rollout with a focus on user acceptance testing.
• Helpful but not required: Experience with Tableau, Snowflake, SQL, and similar platforms/coding languages

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun