Overview
At Esri, we build the world’s most powerful geographic information system, enabling customers to make better decisions through the science of location. Our technology supports critical workflows in areas such as community engagement, public health, sustainability, and resilience.
ArcGIS Hub is expanding how people discover, share, and collaborate around authoritative geospatial data. As a Senior Product Engineer – Web Services, you will own and guide the evolution of backend services that power in‑app and programmatic customer workflows across the ArcGIS platform.
This is a senior, product‑focused role that combines deep technical fluency with strong product judgment. You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.
Responsibilities
- Own the end‑to‑end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
- Serve as the primary product decision‑maker for assigned services, balancing customer needs, platform health, and long‑term sustainability
- Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
- Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
- Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
- Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
- Influence product direction and multiply impact through cross‑team collaboration, mentorship, and shared standards
- Validate and triage enhancement and defect requests in collaboration with Esri Support Services
Requirements
- 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar
- Strong experience working in Agile software development environments
- Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility
- Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs)
- Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns
- Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non‑technical audiences
- Proven ability to operate with high autonomy while collaborating effectively across teams
- Bachelor’s degree in Computer Science, GIS, Information Science, or another related field
Recommended Qualifications
- Experience supporting enterprise-scale or other developer-focused products
- Comfortable reading and reasoning about code in languages such as Python, JavaScript, TypeScript, and SQL (hands-on implementation is not required)
- Experience working with CI/CD pipelines and modern DevOps practices from a product and quality perspective
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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