Sr System Analyst - Cellular & Voice Communications Network Engineer

Join us as a Cellular & Voice Communications Network Engineer and help sustain the communications platforms that support critical operations across New York City, Westchester, and the Orange & Rockland service territories. You will engineer, administer, and improve public and private cellular connectivity and enterprise voice services, strengthen reliability and cybersecurity, and coordinate with carriers, vendors, and internal partners to resolve complex service issues.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

• Lead the end-to-end onboarding, configuration, provisioning, activation, and lifecycle support of cellular and LTE/5G modems across private wireless and commercial carrier networks
• Serve as the primary technical liaison with wireless carriers to administer SIM/eSIM services, resolve outages and coverage issues, monitor service performance, and drive escalations through resolution
• Support administration of centralized modem and IoT management platforms to monitor device health, deploy approved configurations and firmware, and maintain operational visibility across the field device fleet
• Monitor, administer, and troubleshoot enterprise voice and collaboration services, including Cisco Unified Communications Manager, Cisco Unity, SIP trunking, voice gateways, turrets, call recording, and cloud contact center platforms
• Manage modem inventory, APN configurations, IP addressing, service profiles, and telecom utilization data to improve asset control, optimize device pools, and identify redundant services
• Assess vendor security advisories, coordinate vulnerability remediation, evaluate product lifecycle status, and implement approved firmware and configuration hardening for distributed communications assets
• Resolve assigned incidents and service requests, perform root-cause analysis, and support infrastructure upgrades, disaster recovery exercises, off-hours deployments, and emergency response activities
• Coordinate contractors and vendors, review technical deliverables and statements of work, and maintain network diagrams, standard operating procedures, support documentation, and deployment playbooks
• Follow cybersecurity, resiliency, monitoring, and change management requirements, and participate in the on-call rotation supporting 24x7 operations.
• Perform other related tasks and assignments as required
• Direct and oversee employee and contractor field activities, ensuring assigned work is completed safely, efficiently, and in accordance with company procedures

Required Education/Experience

• Bachelor's Degree and a minimum of 3 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or
• Associate's Degree and a minimum of 5 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or
• High School Diploma/GED and a minimum of 7 years of full-time relevant work experience in the information technology field

Relevant Work Experience

• Demonstrated understanding of architecture practices that support reliable, maintainable, reusable, scalable, and extensible solutions, including cybersecurity principles, required
• Hands-on experience activating, provisioning, and troubleshooting enterprise cellular/LTE modems and IoT gateways on private wireless and commercial carrier networks, required
• Experience working with wireless carriers, using carrier enterprise portals, and managing escalations for service impairments and line administration, required
• Experience using centralized modem management and monitoring platforms to monitor device health, deploy firmware and security updates, and manage operational field devices, required
• Working knowledge of enterprise VoIP, SIP trunking, dial plans, IP routing, APNs, private IP addressing, voice gateways, call recording, and contact center platforms, required
• Experience managing telecom inventory, line utilization, and cost optimization via Telecom Expense Management Systems (TEMS), required
• Experience troubleshooting packet-level network data using tools like Wireshark, traceroutes, and network diagnostic utilities, preferred
• Experience developing and deploying automations for network, telecom, and field device management, including monitoring, alerting, provisioning, reporting, and operational support processes, preferred

Skills and Abilities

• Demonstrated analytical skills
• Excellent collaboration and team building skills
• Strong written and verbal communication skills
• Demonstrated time management and priority setting skills
• Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications

• Driver's License Required
• Other: CCNA / CCNP (Enterprise, Collaboration, or Service Provider), or carrier/vendor certifications (e.g. Cradlepoint Certified Network Associate/Professional, Digi, or equivalent) Preferred

Physical Demands

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Occasional travel to Orange & Rockland County locations

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]